Spa Supervisor

Spa Supervisor

The Supervisor is responsible for managing spa front of house operations, Guest Services Agents, and all areas of spa facility including the boutique, fitness areas and spa guest areas.

• Providing a warm introduction to the guests spa experience, reserving/confirming spa appointments for guests, acting as the point of contact for groups and bridal parties, actively participating in ongoing training, maintaining cleanliness standards in all areas of spa facility.
• Problem solving: quickly and efficiently resolving staff complaints regarding product or service, rates, and personnel performance standards.
• Knowledge of all supplies and inventory: maintaining adequate levels of supplies to conform to revenue opportunities while maintaining operating and budgetary integrity. Responsible for submitting orders for review for all operational supplies and homecare products.
• Maintaining condition, cleanliness, and maintenance of spa facility, treatment rooms, grounds and back of house areas. Keep accurate records of warranties and work in progress. Maintain a daily log of facility safety and cleanliness checks.
• Develop revenue enhancing and cost saving strategies and present to Spa Supervisor for review. Develop and implement strategies for spa treatment options in off – spa locations to maximize revenue and increase exposure.
• Spare emergency procedures: review action to be taken, including evacuation plans, in case of Fire, Bomb Threat, or Natural Disaster, and action to be taken in regard to other incidents such as assault, robbery, burglary, or medical emergency and to ensure that all subordinate staff are fully trained and capable of responding according to resort policies and procedures.
• Safeguarding resort’s funds, records, and equipment entrusted to the department in his/her area of responsibility.
• Work hours/days vary as dictated by business needs, and may include weekends and holidays.
• Must be able to perform all other duties as assigned by the Spa Director.
• Acts as a leader in the absence of the Spa Director and maintains established guidelines.

• Two to three years of experience in a customer service capacity. Excellent oral and written communication skills and excellent organizational skills. Ability to graciously deal with the general public in a warm, friendly and courteous manner is essential. Demonstrated, capable leadership is essential. Reliable transportation is mandatory.

• Lifting cartons of merchandise from 30 to 50 lbs. Applicants must be in excellent physical condition with a strong back, arms, and legs; capable of reaching and bending without difficulty. Applicants must be able to lift a five‑gallon bottle of water and place it into a water dispenser.
• Applicants must be neat, well‑groomed, well‑poised, and possess a pleasant voice and demeanor. Must be able to establish a rapport with our guests and customers, dealing with them in a warm, friendly, and courteous manner at all times.

Mid‑Senior level

Full‑time

Other

Hospitality