Restaurant General Manager

Food & Beverage Manager

Tranquility Bay Beachfront Resort blends luxurious comfort with the serene charm of the Florida Keys, creating an unforgettable tropical haven in the heart of Marathon. This 103-room resort, set on 12 acres with a 2.5-acre private white-sand beach, offers standalone beach houses and garden guest rooms, three sparkling pools, and vibrant dining at Butterfly Café and TJ's Tiki Bar. With a focus on exceptional service and immersive water-centric experiences, Tranquility Bay captures the laid-back elegance of island life.

The Food & Beverage Manager is responsible for the overall leadership, performance, and direction of Food & Beverage at Tranquility Bay Beachfront Resort.

As the resort's lead Food & Beverage operator, this position has responsibility for guest satisfaction, service standards, team development, revenue generation, labor management, cost controls, departmental profitability, and compliance.

We are seeking a leader who is equally comfortable analyzing financial results, developing and coaching employees, implementing revenue strategies, and being highly visible on the floor during service. This is not primarily an office-based position; successful leadership requires an active presence throughout the operation and direct engagement with guests and team members.

What You'll Lead

• Provide overall leadership and day-to-day direction for the resort's Food & Beverage operation, including Butterfly Café, TJ's Tiki Bar, and banquet, catering, and special event service as applicable.
• Maintain a highly visible, hands-on presence throughout Food & Beverage operations, particularly during peak meal periods, weekends, holidays, and special events.
• Establish, communicate, and maintain elevated standards for service, cleanliness, presentation, hospitality, and overall guest experience.
• Conduct regular rounds of all Food & Beverage areas to ensure operational standards are consistently achieved, and guest needs are being anticipated and addressed.
• Personally assist with the resolution of significant guest concerns and empower the team to provide thoughtful, timely service recovery.
• Review guest feedback, online reviews, satisfaction results, and outlet performance to identify trends and implement meaningful improvements.
• Conduct effective pre-shift meetings to communicate daily business levels, reservations, special occasions, menu features, service expectations, and resort priorities.
• Ensure restaurant and bar opening, closing, cash-handling, and security procedures are consistently followed.
• Partner closely with culinary leadership to maintain strong alignment between front-of-house and back-of-house operations.
• Continuously evaluate service delivery, menus, programming, promotions, and the overall Food & Beverage experience to identify opportunities to elevate the resort experience.

Leadership & Team Development

• Lead, coach, develop, and hold accountable all Food & Beverage service leaders and associates while creating a positive, professional, and service-driven culture.
• Recruit, train, schedule, and develop a strong Food & Beverage team capable of consistently delivering resort-level hospitality.
• Establish clear expectations and accountability for attendance, appearance, productivity, service standards, and professional conduct.
• Ensure associates are properly trained in service standards, menu and beverage knowledge, suggestive selling, responsible alcohol service, safety, sanitation, and resort policies.
• Provide ongoing coaching, recognition, performance feedback, and corrective action when appropriate.
• Identify and develop high-performing employees for increased responsibilities and future leadership opportunities.
• Ensure all Food & Beverage associates are properly uniformed and consistently meet resort grooming and appearance standards.
• Partner with People + Culture on recruitment, retention, employee relations, training, engagement, and performance management.

Revenue, Profitability & Financial Performance

• Take ownership of Food & Beverage revenue, expenses, labor productivity, cost controls, and overall departmental financial performance.
• Participate in the development of annual budgets, forecasts, operating plans, and departmental goals.
• Monitor outlet revenue, labor, food and beverage costs, cost of sales, inventory, operating expenses, and other key performance indicators.
• Analyze financial and operational results and develop corrective action plans when performance is not meeting expectations.
• Identify…