Director of Front Office Operations

Director Of Front Office Operations

Noble House Hotels and Resorts owns, manages, or operates a portfolio of 20+ luxury, independent hotels and resorts around the country and Mexico. We were recently Voted Top 25 Best Hotel Brand in the World – Travel + Leisure World's Best Awards. We are currently seeking a Director of Front Office Operations for the beautiful Courtyard Faro Blanco Resort.

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us the Corporate Office lies within our team. We are a group of individuals who share a passion for hospitality. We let our personalities shine, and we enjoy having fun.

Become a part of our Noble Comm UNITY - We take pride in providing initiatives through our Diversity, Equity, Inclusion & Accessibility (DEIA), Green and Wellness committees. Join us in sharing your thoughts, perspectives, and enthusiasm!

The Director of Front Office Operations is responsible for the day-to-day operation of the Courtyard Faro Blanco Resort, ensuring exceptional guest experiences, operational excellence, financial performance, and team member engagement. Reporting directly to the Complex/Area General Manager, this position provides leadership and oversight for all operational departments, including Rooms, Food & Beverage, Guest Services, Engineering, Recreation, and Housekeeping. The Hotel Manager serves as the primary on-property operational leader, driving service standards, guest satisfaction, revenue optimization, and team development while ensuring compliance with Hilton brand standards and Noble House Hotels & Resorts operating practices.

This role partners closely with department leaders to deliver a consistent, high-quality resort experience and achieve established business objectives.

Requirements

• Preferred Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 5 to 7 years of progressive hotel leadership experience, including experience as a Director of Operations, Executive Assistant Manager, Hotel Manager, or comparable role within a full-service hotel or resort environment.
• Previous experience in an upscale, luxury, lifestyle, or resort property preferred.
• Strong understanding of hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, and Resort/Recreation operations.
• Proven track record of improving guest satisfaction, operational efficiency, and departmental financial performance.
• Experience managing and developing department leaders and large operational teams.
• Strong knowledge of budgeting, labor management, forecasting, and expense controls.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Ability to lead in a fast-paced resort environment while maintaining exceptional service standards and team engagement.
• Demonstrated ability to effectively manage guest relations, employee relations, and operational challenges with professionalism and urgency.
• Must possess a hands-on leadership style, strong business acumen, and a commitment to delivering outstanding guest experiences.

The

OFFER:

In return, you are rewarded with a competitive compensation package including competitive pay, On-Demand Pay – Your Pay before Payday, health insurance (medical, dental, vision), 401k plan with employer matching, Paid Time Off, holidays, and Discounted Food & Hotel Discounts at Noble House Hotels & Resorts nationwide. This position is eligible for quarterly/annual bonus potential.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status.

We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.