Retail Lead

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.

Job Summary:
The Retail Lead plays a key role in supporting daily store operations and ensuring an exceptional guest experience. This position assists in supervising Retail Associates, driving sales performance, maintaining merchandise standards, and ensuring smooth day-to-day operations. The Retail Lead sets the tone for excellent customer service, teamwork, and professionalism on the sales floor.

• Welcome and engage with customers, providing exceptional service and product knowledge.
• Be highly attentive to guests, delivering a personalized 1-on-1 shopping experience on the sales floor.
• Support and guide Retail Associates during daily operations to ensure service standards are met.
• Assist with creating and maintaining employee schedules to ensure appropriate coverage.
• Coordinate and oversee sales processes, orders, and payment transactions.
• Set and help team members achieve individual and store sales goals.
• Monitor inventory levels and assist with receiving, restocking, and merchandising.
• Handle and resolve customer concerns in a professional and timely manner.
• Maintain store cleanliness, organization, and visual standards throughout the day.
• Open and close the store as needed, ensuring all procedures are properly followed.
• Communicate updates, promotions, and goals to team members effectively.
• Lead by example in delivering a positive, customer-focused shopping experience.

• Previous experience in retail or customer service; leadership or supervisory experience preferred.
• Strong communication and interpersonal skills with the ability to motivate and support a team.
• Reliable, organized, and able to multitask in a fast-paced environment.
• Strong decision-making and problem-solving abilities.
• Flexible schedule with the ability to work all shifts, including weekends, evenings, and holidays.

We offer great benefits and perks, including:

• Medical, dental, and vision insurance
• Ancillary benefits
• Sister property hotel discounts
• Employee housing based on availability
• And much more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.