Appointment Advisor FTC

Job summary

* Please note that this role is on a FTC until March 27. We are also relocating from our current Head Office in February '27 - more will be discussed  you looking for a career where you can make a difference? With your support, what if every phone call you receive helped change someone's life? When you are talking to women & men on the phone to arrange consultations, you'll understand that they are facing an emotionally complex decision & you will find the right appointment for them in an impartial & caring way.

The Appointment Advisor is the first point of contact for all BPAS patients. You will primarily make appointments & answer all patient related queries in a professional & empathetic manner, ensuring you always provide an efficient patient-centred service. Based in our Booking & Information centre in Leamington Spa, you get to work with a friendly group of people, in a modern well-equipped office that offers free parking, a break room with tea, coffee and snacks, and great facilities nearby for your lunch break.

Home to over 100 colleagues, the BIC deal with over 6000 contacts on a weekly basis via phone & email. The BIC team are non-judgmental & offer first class client care. If you enjoy helping people & you have customer service experience then this could be the perfect role for you! You will work 24 hours flexibly over Sunday to Saturday, a rota is given in advance.

This role will become a hybrid role once you have been signed off your 3 month competency.

We are looking for candidates who:

• Are confident when dealing with a wide range of queries
• Can problem solve effectively to find solutions for our clients.
• Have excellent communication & listening skills.
• Can remain calm in stressful situations.
• Are non-judgmental & can offer first class client care
• Are computer literate
• Have great attention to detail
• Have strong interpersonal skills

We offer a full induction & comprehensive training package to support you in your first few weeks with us, equipping you with the skills & knowledge to provide great care to our clients. You will also have continuous ongoing training & full support from our Quality Coaches and Team Managers.

If you are wanting more from your career, we can also support & develop you with extra mentoring to help you progress up your career ladder within BPAS.

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• My Mind Pal  mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.

We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse…