Income Officer - until 31st

Income Officer – Fixed Term Until 31st March 2026

We are looking for a dedicated Income Officer to join our team on a fixed term basis until 31st March 2026. This role focuses on the recovery of rent arrears from current tenants and the prevention of future debt through proactive engagement. You will manage your own patch, building strong relationships with residents to provide advice, support, and practical solutions that promote financial inclusion and sustain tenancies.

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

• Undertake recovery action for current and former tenancy debts, including rent arrears, court costs and miscellaneous debts
• Produce Notices of Seeking Possession and additional documentation relating to County Court proceedings
• Provide representation for Incommunities in County Court for the recovery of arrears when required
• Provide budgeting and benefits advice to promote financial independence
• Manage a caseload of welfare benefits and money‑advice cases
• Conduct telephone triage and provide tailored debt advice, including signposting to specialist services
• Promote financial inclusion by teaching basic budgeting and money‑management skills
• Represent customers in dealing with benefits issues, including preparing cases and appearing at tribunals
• Action concerns from colleagues, external contacts or customers requiring additional assistance
• Assess and assist customers at risk of tenancy failure, developing outcome‑based action plans
• Provide advice on budgeting, employment, life skills and tenancy management
• Action concerns about at‑risk customers, support needs and create support plans or refer as necessary
• Provide advice and specialist assistance to Neighbourhood Officers and other agencies
• Provide assistance to vulnerable tenants and liaise with Neighbourhood Officers and other organisations to prevent homelessness
• Build and maintain strong links with DWP, Housing Benefit departments and local partners
• Assist Incommunities teams by accepting and prioritising referrals for benefit and money‑advice
• Participate in campaigns promoting money‑advice and benefit take‑up and create related publicity materials

• Confident communication & interpersonal skills
• Organised and self‑motivated
• Experience of dealing with welfare rights and benefits
• Experience of advocating for people, managing debt and giving budgeting advice
• Experience of dealing with socially and/or financially vulnerable individuals
• Experience of working in the social housing/support sector (desirable)
• Good understanding of safeguarding children and adults
• Good understanding of the social housing sector and factors affecting at‑risk customers
• Personal values and approach that aligns with Incommunities approach
• Full driving licence and use of a suitable vehicle for work
• Applicants must have the right to work in the UK; visa sponsorship is not available

• Starting salary of £32,507 per year (pro‑rata)
• Essential car user allowance per year plus mileage, as you will be expected to use your own vehicle for work duties
• Social Housing Pension Scheme with up to 10% employer contribution
• Annual leave: 28 days plus public holidays (pro‑rata)
• Option to buy and sell annual leave
• A supportive culture that values employees' work‑life balance
• Our Hub: wellbeing and benefits site, with exclusive access to discounts and savings (over 800 retailers)
• Training, development and funded qualification opportunities
• Corporate health scheme membership
• Access to an Employee Assistance Programme – medical, financial, legal information, counselling and relationship support
• Hybrid working
• Cycle‑to‑work scheme
• Free parking onsite
• Local gym membership discounts
• A team of trained Mental Health First Aiders available for colleagues to contact for support

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre‑employment process.

• Seniority level:
  Associate
• Employment type:
  
  Full‑time
• Job function:
  Other