Senior Client Affairs Officer - until 31st

Job Description

As Senior Client Affairs Officer, you’ll play a key leadership role in managing and protecting the finances of vulnerable residents who cannot manage their own money. You’ll lead a small, dedicated team that ensures everything is done in each client’s best interests – with transparency, fairness and compassion at the heart of everything you do.

You’ll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.

This is a hands‑on leadership role where your expertise will ensure that vulnerable residents’ finances are managed efficiently, safely and in full compliance with regulations. You’ll oversee the day‑to‑day operations of the Client Affairs Team, supervising staff and ensuring their work meets the highest standards of accuracy and probity. You’ll be responsible for making payments, managing accounts and ensuring all client income is received and recorded correctly.

Where clients have surplus funds, you’ll ensure appropriate investments are made in line with policy. A key part of your role will involve working with a wide range of partners – from care management teams and families to solicitors, the Department for Work and Pensions and the Court of Protection. You’ll lead on new referrals, determining the right course of action, making formal applications to relevant bodies and attending client review meetings, safeguarding enquiries or court hearings when required.

You’ll also be the service’s driving force for improvement – reviewing and updating procedures to reflect changes in legislation, introducing new systems or technology and delivering training to staff to keep practice consistent and current. When complaints arise, you’ll handle first‑stage responses with professionalism, empathy and fairness.

You’ll bring a solid understanding of Adult Social Care and client financial management, supported by a strong knowledge of the benefits system and the frameworks that govern financial safeguarding. You’ll have experience managing or supervising a team, balancing workloads, monitoring performance and developing others. With strong organisational skills and a clear eye for detail, you’ll be confident handling a busy caseload and prioritising effectively to maintain high standards.

You’ll be proficient in IT systems, particularly Mosaic and financial platforms and comfortable using digital tools to manage data securely and efficiently. Excellent written and verbal communication is essential – you’ll be regularly engaging with families, legal professionals and partner agencies, requiring clarity, diplomacy and sensitivity.

At RBKC, we’re all in – investing in our people, our communities and our future. You’ll join a small, friendly and collaborative team working across Adult Social Care and other departments, supporting residents who depend on your service to manage their finances with dignity. This is a bi‑borough role, covering both Kensington and Chelsea and Westminster, offering variety, challenge and the chance to make a meaningful difference across two communities.

This role is deeply rewarding, with a direct impact on the lives of vulnerable adults and older people. You’ll have the autonomy to lead improvements in service delivery, explore new technologies and shape how client affairs are managed in the future. We’ll invest in your professional growth through structured training, supervision and career development opportunities. You’ll be part of a supportive management team that values collaboration, curiosity and innovation.