Spa Manager

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

At Travel & Leisure our vision is to put the World on Vacation, in your position as the Spa Manager you will be responsible for overseeing the day-to-day operations of the spa, curating exceptional guest experiences, managing a multidisciplinary team, and ensuring the spa aligns with the resort’s premium brand standards.

Our Values are the HEART of Travel & Leisure, the beliefs of our global team that define what we recognize as important, meaningful and right:

Hospitality – treating everyone like family
Engagement – delivering our promise
Accountability – owning our impact
Respect – considering others in every interaction
Teamwork – succeeding together

• Direct all spa operations including treatments, retail, guest services, facilities, and scheduling.
• Ensure the spa facility, equipment, and ambiance meet the highest standards of cleanliness, safety, and luxury presentation.
• Implement systems and protocols that optimize service flow, minimize guest wait times, and maintain spa serenity.
• Oversee inventory control for products, supplies, and retail stock; manage purchasing and vendor relationships.
• Guest Experience & Service Excellence.
• Curate signature spa experiences that reflect the destination and resort brand ethos.
• Handle guest feedback and resolve service issues promptly and graciously.
• Collaborate with resort concierge and guest services teams to maximize spa bookings and integrate wellness into guest itineraries.
• Recruit, train, and lead a team of qualified therapists, spa attendants, and front desk staff.
• Conduct regular performance evaluations and coaching to ensure skill development and guest-focused behavior.
• Foster a wellness-oriented culture that emphasizes guest care, discretion, and a luxury service mindset.
• Develop and manage the spa budget, including revenue forecasting, cost control, labor management, and profit optimization.
• Analyze KPIs including revenue per treatment, retail per guest, utilization rates, and guest satisfaction scores.
• Drive retail sales through team education, product merchandising, and strategic promotions.
• Partner with sales and marketing teams to promote spa offerings through the resort’s channels and external platforms.
• Create seasonal menus, wellness packages, and exclusive offerings aligned with travel and wellness trends.
• Represent the spa at resort-wide planning meetings, brand trainings, and promotional events.

• Degree in hospitality or Spa Management or related field (preferred).
• 3–5 years of experience in luxury spa management within a resort or high‑end leisure environment.
• Strong leadership and team‑building skills with a hands‑on management style.
• In‑depth knowledge of spa operations, wellness trends, and luxury guest service standards.
• Financial acumen in budgeting, forecasting, and P&L analysis.
• Excellent communication, organizational, and interpersonal skills.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Must be available to work flexible hours, including weekends and public holidays.
• Perform any other duties as and when required.

• Work in one of Fiji’s most iconic leisure destinations
• Competitive salary and benefits
• Discounted private health cover
• Opportunities for professional growth and brand development
• Supportive and inclusive leadership culture
• Discounts through our exclusive Lifestyle program and much more

If you’re passionate about creating unforgettable guest experiences, driving innovation, and…