Groom Tech in Training, Petsense

Overview

Join to apply for the Groom Tech in Training, Petsense role at Petsense by Tractor Supply.

This position is responsible for enrolling and completing the training course Level 1 provided by Petsense, “Paragon,” in preparation for a career in grooming and/or bathing. Paragon is a virtual distant learning program where students are guided through a 15-week training program to educate on fundamentals in bathing and grooming, basic safety, pet first aid and CPR, pet handling, dog anatomy and physiology.

The program combines hands-on practice, book work, online exams, videos, and submitting photos of practical application for grading.

• Maintain regular and predictable attendance and work scheduled shifts with varied hours, days, nights, weekends, and overtime as needed.
• Support selling initiatives (TEAM): thank the customer, engage with the customer and/or pet, advise products or services, and make the experience memorable.
• Groom Technicians in Training will learn and perform a combination of duties throughout the training program, including:
• Enroll and complete the Paragon Level 1 training within the five-week timeline.
• Safe pet handling; bathing, drying, brushing and combing all coat types; nail trimming; ear cleaning; preparatory hair trimming; basic clipper and finishing techniques.
• Customer service, professionalism, and equipment handling and maintenance.
• Ensure the safety and well-being of animals; inspect animals for external signs of parasites, disease, or injury and report findings to owners.
• Practice safety and sanitization protocols; sanitize and maintain grooming tools and equipment to prevent injury and disease spread.
• Assist in generating business by calling existing and new customers, scheduling appointments, follow-up calls and reminders, and verifying vaccinations.
• Maintain records of all pet clients, including services provided and vaccination records; operate computer as needed.
• Complete documentation for all duties; may perform other duties as assigned.

Experience:

Comfortable working with dogs and cats. Must demonstrate patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing to purchase required tools.

Education:

High school diploma or equivalent required. Any suitable combination of education and experience will be considered. Regardless of education level, applicants must be able to read, write, and count accurately.

• Operate and use grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as shampoo and soaps.
• Effective communication with associates and customers; compassionate and detail-oriented approach to animal care.
• Strong problem-solving, basic computer skills, and ability to complete documentation accurately.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

• Typically indoor work with moderate noise; exposure to sharp grooming tools, perfumed shampoos and soaps, pets, and pet waste.
• Exposure to wet conditions when bathing dogs; exposure to cats and dogs of all sizes and temperaments.
• Shifts vary by store; generally no less than 4 hours and may exceed 8 hours.
• Maintain a safe and productive work environment and adhere to safety guidelines.
• Indoor floors and outdoor lots are hard surfaces; lighting and temperature are adequate.

• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
• Ability to stand or move for extended periods; grooming requires physical stamina.
• Ability to perform grooming tasks, lift or reach overhead as needed, and bend, kneel, and squat frequently.
• Ability to operate store equipment (computer, cash register, etc.) and read, write, and count accurately for documentation.

This job description represents an overview of responsibilities and is not a comprehensive list. A team member should perform duties as assigned by a supervisor.

At Tractor Supply and Petsense by Tractor Supply, team members are core to success. We offer a comprehensive rewards package and benefits for full-time and part-time team members, including medical, dental, vision coverage, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Part-time eligibility for benefits applies after meeting specified hours and lookback periods. For more details, please visit the benefits information page for the position.