Receptionist​/Telephonist

Job summary

Main Responsibilities

• Welcome patients and provide assistance to those attending the Practice in person or contacting the Practice by telephone
• Open the surgery in the morning and ensure the building is securely locked at the end of the day
• Book appointments and manage telephone encounters
• Process urgent repeat prescription requests
• Act as a chaperone and provide personal assistance to GPs when required
• Maintain a good working knowledge of EMIS/DART and Docman
• Cancel surgeries as instructed
• Adhere at all times to patient confidentiality, Data Protection, and Information Governance/GDPR regulations
• Cover the afternoon hatch and deal with prescription queries
• Book interpreters via Big Word for patients requiring communication support, including deaf patients
• Assist with reception overtime when required, in line with the Receptionists contract
• Ensure all unanswered messages and outstanding tasks are handed over to the next reception shift
• Complete the duty board daily in the general office
• Provide patients with contact details to arrange their own transport when required
• Take payments for reports, travel advice, and other chargeable services
• Upon notification of a patient’s death: inform the relevant GP, update the deceased board, record the death on EMIS, and check/cancel any future appointments
• Cancel GP surgeries as instructed
• Ensure reception is fully stocked with appropriate letters, sample bottles, and other materials
• Ensure all visitors sign the Visitors Book at reception or in the general office
• In the evenings, telephone patients regarding the following appointments booked for the next day: childhood immunisations, 6-week checks, family planning, GP asthma clinics, learning disability appointments
• Adhere at all times to patient confidentiality, Data Protection, and Information Governance/GDPR regulations
• Cover the afternoon hatch and deal with prescription queries
• Undertake photocopying and laminating duties as required
• Book interpreters via Big Word for patients requiring communication support, including deaf patients
• Assist with reception overtime when required, in line with the Receptionists contract
• At the end of each shift, ensure the workstation is tidy and ready for use by the next receptionist
• Undertake any other reasonable duties as assigned by the Office or Reception Manager

Additional Requirements

• Be flexible and willing to provide cover for annual leave and sickness

Responsible for: Providing a welcoming and helpful service to all patients contacting the Practice, either in person or by telephone, while maintaining high levels of patient satisfaction.

• GCSEs in English and Maths
• Excellent communication skills
• Well presented, organised, and reliable
• Computer literate

• Experience of working in a General Practice
• Experience of working as part of a team

• Experience using EMIS Web or other medical records software
• Knowledge of medical terminology

Bethesda Medical Centre, Cliftonville

Are you a motivated team player?

If so, we would love to hear from you. We are currently recruiting a Receptionist/Telephonist to join our friendly team.

This is a 22-hour position over three days
, with the following working hours:

• Monday: 8:00am 5:00pm (1-hour lunch break)
• Tuesday: 8:00am 8:00pm (1-hour lunch break)
• Wednesday: 1:30pm 8:00pm (30-minute break)

We offer access to the NHS Pension Scheme
, and a uniform is provided.

Main Responsibilities

• Welcome patients and provide assistance to those attending the Practice in person or contacting the Practice by telephone
• Open the surgery in the morning and lock the building at the end of the day, ensuring:
  • All lights are switched off
  • All upstairs and downstairs windows are closed
  • Internal room doors are locked
  • Air conditioning units are switched off
  • The security alarm is set
  • The end-of-day checklist is completed, signed, scanned, and the reception log book signed
• Book appointments and manage telephone encounters
• Process urgent repeat prescription requests
• Complete the duty board daily in the general office
• Act as a chaperone during intimate examinations when required by GPs, ensuring the chaperone…