Receptionist​/Telephonist

Overview

Bethesda Medical Centre is seeking a motivated Receptionist/Telephonist to join our friendly team. This is a 22-hour part-time position over three days. Working hours are listed below. Salary: £12.37 per hour. Benefits include access to the NHS Pension Scheme and a provided uniform.

• Welcome patients and provide assistance to those attending the Practice in person or contacting the Practice by telephone
• Open the surgery in the morning and ensure the building is securely locked at the end of the day
• Book appointments and manage telephone encounters
• Process urgent repeat prescription requests
• Act as a chaperone and provide personal assistance to GPs when required
• Maintain a good working knowledge of EMIS/DART and Docman
• Cancel surgeries as instructed
• Adhere at all times to patient confidentiality, Data Protection, and Information Governance/GDPR regulations
• Cover the afternoon hatch and deal with prescription queries
• Book interpreters via Big Word for patients requiring communication support, including deaf patients
• Assist with reception overtime when required, in line with the Receptionists contract
• Ensure all unanswered messages and outstanding tasks are handed over to the next reception shift
• Complete the duty board daily in the general office
• For opening reception, carry out a radio check each morning and record this in the log book
• File prescriptions and record collection or postal prescriptions in the relevant chemist and post books
• Inform patients of GP decisions regarding Med 3 (fit note) requests
• Provide patients with contact details to arrange their own transport when required
• Take payments for reports, travel advice, and other chargeable services
• Upon notification of a patient’s death: inform the relevant GP, update the deceased board, record the death on EMIS, and check/cancel any future appointments
• Ensure reception is fully stocked with appropriate letters, sample bottles, and other materials
• Ensure all visitors sign the Visitors Book at reception or in the general office
• In the evenings, telephone patients regarding the following appointments booked for the next day:
  Childhood immunisations, 6-week checks, Family planning, GP asthma clinics, Learning disability appointments
• Adhere at all times to patient confidentiality, Data Protection, and Information Governance/GDPR regulations
• Undertake photocopying and laminating duties as required
• At the end of each shift, ensure the workstation is tidy and ready for use by the next receptionist
• Undertake any other reasonable duties as assigned by the Office or Reception Manager

• GCSEs in English and Maths
• Excellent communication skills
• Well presented, organised, and reliable
• Computer literate

• Experience of working in a General Practice
• Experience of working as part of a team
• Experience of EMIS Web or other medical records software
• Knowledge of medical terminology

• Experience using EMIS Web or other medical records software
• Knowledge of medical terminology

Bethesda Medical Centre, Cliftonville — Are you a motivated team player? If so, we would love to hear from you. We are currently recruiting a Receptionist/Telephonist to join our friendly team.

This is a 22-hour position over three days
, with the following working hours:

• Monday: 8:00am – 5:00pm (1-hour lunch break)
• Tuesday: 8:00am – 8:00pm (1-hour lunch break)
• Wednesday: 1:30pm – 8:00pm (30-minute break)

We offer access to the NHS Pension Scheme
, and a uniform is provided
.

Date posted: 02 February 2026

Salary: £12.37 an hour

Contract: Permanent

Working pattern: Part-time

Job location: Palm Bay Avenue, Cliftonville, Margate, Kent, CT9 3NR

Job Description/Responsibilities: See main responsibilities above for detail.

Disclosure: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check may be required.