Technical Support Officer

An opportunity has arisen to join the Guildford Borough Council Housing team as a Technical Support Officer. This role is a blend of administrative support to our planned works and compliance teams, and customer service support for residents across the Guildford borough, to ensure all our tenants live in safe and comfortable homes. This is a fast-paced environment with a lot of departmental changes on the way, so we are looking for adaptable candidates who are keen to take on a role that will change from day to day.

• Experience working in housing administration, or significant administrative experience in a similar field
• Experience with our digital housing system Orchard or evidence you have been able to learn similar administrative systems with ease in the past
• Compassionate customer service skills - our tenants trust us to listen to their concerns and respond accordingly
• Attention to detail - the works orders we raise and the invoices we process require a keen eye and have little room for error
• The ability to travel to our Guildford Millmead office 5 days a week, with the possibility of working hybrid after a probationary period
• A positive attitude and willingness to cover different responsibilities when required

• The possibility to work hybrid (office/home) after a probationary period
• Flexible working hours - our standard hours are 08:30 to 17:00 with a 1h lunch, but extra hours can be logged and used at a later time
• Making a positive impact at a time when Guildford Borough Council is changing in significant ways
• Joining a supportive team which is committed to maintaining a professional standard
• Opportunity to connect with multiple teams within Housing and grow in your role

For an informal discussion on the role and its requirements, please contact Annabel Mizen (Business Support Manager) on  This job does not require a driver's license or any specialist certificates to apply.