Customer Relations Manager

Overview

Sales & Marketing - South East England

Contract:

Full Time
Salary: £36000 Per Annum
Shift type:
Days
Contracted hours: 40

Customer Relations Manager | Margate | 40 hours per week | £36,000 per annum + bonus

Are you a personable, high-energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity, and empathy? We’re looking for a dynamic, sales-focused individual who can demonstrate understanding and support whilst helping relatives who are seeking care for a loved one. You’ll be responsible for managing the enquiries process whilst developing relationships with key stakeholders and future residents to ensure that the home achieves its sales target.

Experience with in the care sector is not essential, but high energy, target-driven and customer-focused experience is valuable.

• Be the first point of contact for families, providing expert guidance with warmth and professionalism.
• Build strong local knowledge and networks to connect families to the care they need.
• Conduct engaging, personalised tours of the home, showcasing services, facilities, and community.
• Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
• Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
• Support marketing initiatives, community engagement, and local partnerships to raise awareness of the home.
• Track and manage enquiries effectively, providing insights to improve conversion and service delivery.

• Excellent communicator with a warm, confident, and professional manner.
• Strong local knowledge of Margate, ideally with established networks.
• Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
• Highly organised, proactive, and comfortable managing a dual-site schedule.
• IT literate and confident using CRM systems and reporting dashboards.
• Self-motivated, energetic, and driven to deliver results.
• All appointments are subject to an enhanced DBS check.

You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.

We believe in delivering care to the highest standard, and our five core values guide everything we do:
Trust | Respect | Passion | Kindness | Inclusivity
.

Make first impressions count and guide families with confidence. Apply today to become our Customer Relations Manager in Margate!