Public Enquiry Officer

An exciting opportunity has arisen for individuals to undertake the role of Public Enquiry Officer based in East Kent. The role is available on a full‑time basis in Folkestone and on a part‑time basis in Margate, with a rotating 4‑week schedule covering other stations. The working hours are 0900‑1700, with occasional weekend duties and possible travel outside the division.

• Deal with a wide variety of enquiries from members of the public, colleagues and partner agencies.
• Take relevant and detailed reports for further investigation and disseminate to appropriate departments or agencies.
• Collect accurate and detailed crime reports, both recent and historic.
• Manage bail signers and signpost queries to the correct agencies.
• Handle post and deliveries for the station.

• Experience working with the public, including in pressurised situations.
• Ability to treat people with dignity and respect, regardless of circumstances.
• Strong personal responsibility for delivering high‑standard service to the public.
• Independent decision‑making and multitasking skills, inspiring confidence in the public.
• Effective teamwork within the Public Enquiry Department and wider Kent Police.
• Knowledge and experience of customer service delivery and following policy and protocols.
• Adaptability to continuous change and shifting expectations.
• Keyboard skills and proficiency with computer systems; training provided for unfamiliar databases.
• Desirable: familiarity with Police systems such as STORM, Athena and PNC.
• UK resident with continuous living in the UK for the last three years.

Kent Police and Essex Police welcome applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion, belief, sexual orientation, sex, or employment status.