Retail Assistant

About The Role

At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance while working on personal benchmarks to optimise performance and work on sales of product promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure that the customer-facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Always promote a good image of the company by representing our values and maintaining a professional appearance.
• Work towards the achievement of relevant set KPI’s.

25 (average) hours Monday to Friday, including alternate Saturday working.

• Proven customer service or sales/retail experience within a customer-facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries, pro‑actively seeking resolutions.
• Confident user of IT and computer systems.
• The ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

• Opportunity to earn a performance-based bonus as part of this role.
• 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served.
• Free flu vaccine.
• Health & wellbeing tools.
• Free support from pension experts.
• Life assurance scheme.
• Discounts from hundreds of household names including Asda, Nike & John Lewis.
• A suite of financial wellbeing products including advances and savings schemes.
• Paid time off to volunteer.
• Training qualifications and career progression opportunities.