Night Crisis Recovery Worker - Thanet

Responsibilities

• Deliver emotional support, advice and guidance via face‑to‑face, telephone, and video.
• Assess situations to determine risk and the needs of the person accessing support.
• Make decisions under pressure while communicating with the person accessing support.
• Accurately record new contacts and details of visits and calls on relevant electronic systems.
• Work in line with performance targets and key contractual requirements, providing data and case studies as requested.
• Advise and be actively involved in individual risk assessment and review.
• When identified, implement an appropriate action plan/safety plan to meet the individual's needs.
• Encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health.
• Work with a range of partners, stakeholders and external agencies to meet the individual's needs and support with individual safety and delivery of the service.
• Work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information and resources to be successful in their roles and make a positive and valued contribution to the service.
• Actively obtain relevant literature/resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.
• Partake in training and mentoring for all new staff.
• Attend all relevant meetings and supervision sessions.
• Be able to work as part of a team and on own initiative where required.
• Work with the team to continually improve own and team performance.
• Ensure personal training and development needs are identified.
• Actively involve people and their informal support networks in service planning, delivery and review.
• Carry out duties on a rota system to meet the service requirements of being open 365 days a year, or as stipulated in area‑specific contract.
• Agree to be contacted whilst not on shift to alleviate any rota issues/difficulties that will assist in ensuring continuous service delivery (last option).
• Actively promote a positive image of Mental Health Matters and mental health issues.
• Engage with community events, meetings and forums and local organisations and networks.
• Promote the service and MHM.
• Proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
• Any other duties relevant to the post.

• Advanced experience and understanding of complex mental health needs, displaying emotional intelligence to those who you support.
• Demonstrated recovery‑focused support and ability to implement and evidence support in recovery work.
• Enhanced understanding of IT systems and record keeping, ensuring a high standard of data recording.
• Ability to work well as a team providing compassion and advocacy, ensuring diligent handovers and consistent care.
• Commitment to ongoing training and development of own and fellow employees.

Shift: 3 x 12 hours a week (nights) including weekends (8pm to 8am).

£24,478.50 – £27,028 per annum (£26,607 – £29,378 FTE).

• 25 days annual leave, increasing with length of service, plus bank holidays.
• Enhanced occupational sick pay.
• Access to our workplace pension scheme.
• Family‑friendly and flexible working arrangements.
• Access to our Wellbeing Offer – including EAP, virtual GP service and wellbeing resources.
• Life assurance and free will‑writing service.
• Blue Light Card and charity‑workers discounts.
• Access to tickets for employee recognition and celebration schemes.
• Tailored induction programme, bespoke personal development and career pathways.

We are proud to be an equal‑opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible.

Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves.