Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
. This position provides leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business. Prior tax preparation experience is not required.

• Provide leadership and development of associates as the front-line manager to deliver an outstanding client experience and achieve office growth objectives across three tax offices.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist the DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Coordinate associate work schedules across all offices and ensure accurate timekeeping and labor management.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Demonstrated aptitude for executing growth plans and fostering a growth-oriented culture.
• Strong decision-making and judgment skills; able to perform in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency and ability to use MS Office.
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

This role is in-person and not remote. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed.

H&R Block offers benefits aimed at total well-being, including:

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401(k) retirement plan, and Employee Stock Purchase Plan (eligibility applies)
• More benefits at

H&R Block is committed to building a connected culture where trust, care, and connections help everyone feel they belong. We are an equal opportunity employer and celebrate diversity in the workplace.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a job offer or guarantee of employment.