Outbound Operations Coordinator

Job Title:

Outbound Operations Coordinator

Location:

Onsite,Marietta, GA

Compensation: $28.50/hr.+Full Benefit Package Day one

Join a dynamic startup poised for growth and innovation in the mobility sector. Flexcaris the first and only zero down, month-to-month car lease. Currently active in four markets and expanding rapidly, Flexcarisa pioneering new category in the $90 billion automotive industry.

As a key player in our launch, you will be at the forefront of customer experience, driving operational excellence while collaborating with C‑Level executives and cross‑functional teams.

• Freedom from car loans.

• Freedom from used car salesmen, insurance agents, and car mechanics.

• Freedom to cancel anytime.

• Freedom to drive any car, anytime.

The Outbound Operations Coordinator will oversee a dynamic business area responsible for vehicle preparation (Quality Assurance), lot flow and vehicle shuttling as well as on‑time delivery and order readiness. This role encompasses the supervision of 3p vendors (cleaning and shuttling) and a team of on‑site operations specialists who are responsible for several areas of our on‑lot flow.

Strategic Leadership

• Masterfully coordinate complex, time‑sensitive tasks by developing and executing plans that guarantee all orders are prepared on schedule and consistently exceed quality standards.

• Oversee the efficient movement of high vehicle volumes between primary and auxiliary lots as well as satellite pickup locations, ahead of deadlines.

• Proactively inspect product quality and deliver exceptional results with minimal supervision.

• Resolve large‑scale operational challenges swiftly, ensuring every commitment is met with precision.

Performance Ownership

• Directly manage member satisfaction metrics focused on vehicle quality, taking accountability for outcomes.

• Oversee budgets for shuttling and cleaning operations, leveraging third‑party teams for optimal resource utilization and process efficiency.

Team Management

• Drive performance by ensuring operations specialists and third‑party vendors consistently achieve SLA benchmarks.

• Foster continuous professional growth through structured feedback and dedicated coaching, uplifting team capability and engagement.

Vendor Relations

• Build and maintain strategic partnerships with vendors to minimize costs and accelerate turnaround times.

• Deliver actionable feedback, collaborating closely to elevate product quality and achieve the highest level of member satisfaction.

Data‑Driven Decision Making

• Conduct thorough analysis of site performance metrics, pinpoint operational gaps, and implement targeted action plans that deliver measurable improvements.

• Use data insights to inform decision‑making and optimize processes for sustained success.

• Experience:
  
  3–5 years of operations management, preferably in vehicle operations/service; prior P&L ownership experience is a plus.

• Educational Background:
  Bachelor’s degree in Operations Management or related fields is advantageous.

• Communication
  
  Skills:
  
  Exceptional ability to communicate across all levels of leadership and with cross‑functional teams, including facilities, real estate, and product teams.

• Flexibility & Resilience:
  Willingness to cover all operational hours, including evenings, weekends, and holidays, with the ability to adapt quickly to changing business demands.

• Physical Requirements:
  
  Ability to carry tools and equipment (up to 50 lbs.) and work outdoors in varying weather conditions.

• Travel:
  Willingness to travel to all locations within the market as needed.

• Supportive Leadership:
  Your leadership team is dedicated to ensuring you have the resources and support you need to succeed.

• Influence Change:
  As a key influencer in our organization, you will have the opportunity to drive meaningful change and impact our growth trajectory.

• Hands‑On Impact:
  Experience the satisfaction of seeing the processes you implement drive real results in the field.

• Dynamic Environment:
  Enjoy the excitement of a role where each day presents new challenges and opportunities.