Client Provisioning Specialist Job Marietta area,Georgia USA,Business

Position:

Client Provisioning Specialist (CPS)

Organization:

Client Account Management (CAM)

Classification:

Exempt

Summary:

The CPS is a customer facing support position focused on the client’s experience with the lifecycle of Client Account Manager. This includes primary contact for client predominantly regarding project management. The CPS is chartered with clearly identify gaps in project delivery while ensuring that the project team and clients are aware of issues that will impact timely project completion and/or costs, and pro-actively seek to identify and communicate any schedule and budget risks.

For entry-level candidates, the role will begin as part-time hourly during the training period. Once in the role for 3-6 months, the apprentice will be given the opportunity to move to the full-time role if the training period is completed successfully.

For candidates that have prior telecommunications account management experience, we would consider to start full-time.

Essential Functions and

Qualifications:

Account Management in serving as an extension of a client’s team
Presentation skills
Project management skills
Manage multiple, diverse tasks simultaneously
Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)
Microsoft Office competency and fluency in Excel
Confidence in delivering in-person and web-meetings; including all levels/organizations within a client organization
Managing large volumes of data in excel and application databases
Navigating carrier portals (wireline/wireless)
Knowledge of and understanding of pricing and benchmarking of telecom services

Preferred

Competencies:

General knowledge of business finance
Reviewing, understanding, interpreting and managing carrier contracts
C-Level presentation and interaction skills

Major

Duties and Responsibilities:

Presenting to C-Level and Executive Level management teams
Provide constant external feedback to clients on savings opportunities and best practices
Provide timely, detailed and accurate reporting to external and internal audiences
Perform and share with assigned clients recurring (weekly) updates and status on account
Enter new, upgrade, downgrade, and disconnect service orders
Solicit Quotes from vendors
Resolve escalated orders and issues

Create maintain, track, and report on status updates for open orders
Coordinate with management to ensure timely installation of client circuits
Schedule and prepare for customer activations as well as disconnections services

Skills and Abilities:

Ability to elevate effectively and manage vendors (both partners and non-partner vendors)
Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
Ability to diagnose, articulate, and provide solutions for client’s technical issues
Ability to work as a facilitator on project plans – implementations and installs/disconnects
Ability to leverage automation for efficiency and added customer benefit
Ability to utilize Vatic’s Telecom Expense Management Tool
Ability to articulate Vatic’s product set and company store

Supervisory Responsibility:

While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.

Work Environment:

This position operates in a professional office environment.

Position Type and Expected Hours of Work:

Once in the full-time position, days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m. or alternatively from 8:30 a.m. to 5:30 p.m. You will also be tasked to ensure that any after hour escalations relating to the client are addressed.

Travel:

Some travel (locally or…