Client Support Specialist

Join to apply for the Client Support Specialist role at NFP, an Aon company
.

Location:

Atlanta, GA

Base salary range: $45,000–$61,000 with potential performance-based incentives.

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance and has earned the WORK
180 employer endorsement. We are an organization of consultative advisors and problem solvers who help companies and individuals worldwide address significant risk, workforce, wealth, and retirement challenges through custom solutions and a people‑first approach. Learn more at

A professional needed to deliver outstanding customer service to new and existing customers. Must have excellent systems skills and demonstrated verbal and written communication skills.

• Possess a broad knowledge base of health and welfare related products offered by our offices
• Assist callers with maneuvering through online enrollment portal
• Process enrollment elections via telephone
• Educate clients on different available products
• Provide direction for claims resolution
• Ensure quality customer service for internal and external customers
• Respond to incoming customer service requests, both verbal and written
• Identify and assess customers' needs quickly and accurately
• Systematically solve problems using sound business judgment
• Partner with other department representatives to resolve complex customer service inquiries
• Monitor delegated customer service issues to ensure timely and accurate resolution
• Apply appropriate communication techniques when responding to customers, particularly in stressful situations
• Respond to customer service inquiries in writing as necessary
• Maintain timely, accurate documentation for all appropriate transactions
• Consistently meet established productivity, schedule adherence, and quality standards
• Keep management abreast of all outstanding issues

• Strong customer service orientation
• Self‑starter and quick learner
• Strong attention to detail, dependability, and follow‑through
• Ability to multi‑task, prioritize, and organize assignments
• High performance standards
• Excellent verbal and written communication skills
• Problem solver
• Willingness to perform a wide variety of tasks and projects
• Ability to lead and work with others within a collaborative, team‑oriented environment
• Team player with a confident, positive attitude

• High school diploma required
• Bachelor's degree preferred or equivalent related work experience
• Customer Service experience
• Bilingual preferred

• Health Insurance License a plus

We offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our People First culture focuses on building and nurturing lifelong relationships with our employees. The base salary will be determined by factors including experience, credentials, education, certifications, skill level, scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis.

NFP is an inclusive Equal Employment Opportunity employer.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full‑time
• Job function:
  Customer Service
• Industries:
  Insurance