Customer Service Associate

Overview

Join to apply for the Customer Service Associate role at Commercient
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Location:

Atlanta, GA (remote possible).

Commercient is seeking a full-time Customer Service Associate to join our staff here in Atlanta, GA (remote possible). The right person for this position has excellent verbal and written communication skills, strong organization skills, and a willingness to work as a team-player in order to meet customer needs in a quick and satisfactory manner.

• Manage clients  expectations and facilitate solutions on behalf of the client.
• Liaise and manage clients and the support department’s open support tickets.
• Coordinate open network issues, ERP software issues, CRM software issues, CPQ software issues, and eCommerce issues.

• 5+ years of experience in a customer service role working with clients and customer support to close out open issues, technical issues, and projects.
• Adept at managing clients  expectations and confident in facilitating solutions on behalf of the client.

• Competitive salary
• Top notch medical, dental, vision, life insurance, and disability coverage
• 401(k) retirement plan
• Supportive team environment

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries: IT Services and IT Consulting