Customer Service Representative; WIC - Houston

Position: Customer Service Representative (WIC - Houston County)
Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!

Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!

Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Customer Service Representative (WIC - Houston County)
Agency:

County Public Health Job

Requisition :

Day (United States of America)
Compensation Details:$32,000

Job Description:

Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths

Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career

Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role

Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like youCome join our team! As a Customer Service Representative with the North Central Health District’s WIC program, you will join a dedicated group of public health professionals working to protect the health and well-being of communities across the state by supporting vital public health initiatives.

This role offers the opportunity to make a meaningful impact, a great schedule, and a healthy work-life balance, allowing you to grow your career while maintaining time for what matters most to you.

Job Responsibilities This position serves as a primary point of contact for WIC clients, providing exceptional customer service through phone, email, mail, and in-person interactions. Responsibilities include screening and interviewing applicants, scheduling and coordinating appointments, educating participants on WIC program guidelines, managing benefit cards, maintaining accurate records, supporting outreach efforts, and ensuring compliance with privacy and confidentiality requirements while working collaboratively with staff to deliver quality services.

Primary

Duties & Responsibilities Provide platinum customer service by interacting with internal and external customers.

Respond to various modes of communication to effectively provide customer service.

Manage inbound/outbound calls for additional information by phone, fax, email, and postal service.

Knowledge of office equipment and computer accessories such as scanners, multiple computer monitors, webcams, and headsets.

Interview applicants for WIC services to gather information pertinent to their application.

Use the daily scheduler to make, move and cancel appointments.

Call customers for follow-up appointments, appointment reminders, missed appointments, and the ability…