Customer Success Manager

Empowering Connections, Inspiring Possibility

Sage Netis a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. Headquartered in Tulsa, OK, with regional offices across the U.S., Sage Net connects, manages, and protects technologies and devices across widely distributed enterprises, serving customers in industries such as retail, finance, healthcare, utilities, and energy.

Sage Net’s nationwide infrastructure includes 24/7/365 U.S.

-based Network and Security Operations Centers, geographically diverse teleports, multiple data centers, a national logistics center, and a nationwide field services organization. The company manages communications for more than 430,000 endpoints across the country.

What makes Sage Net unique is its Why: a passion for Trusted Connections. This is a two-fold commitment. First, Sage Net delivers secure, reliable, and innovative technological connections for its customers. Second, and just as importantly, the company works tirelessly to build trusted human connections with its customers, partners, and communities. By creating and nurturing these trusted connections, Sage Net enhances the world that connects us all.

As a Customer Success Manager, Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship with Sage Net. You will help coordinate customer needs from initial conversations and quoting through contracting, implementation, ongoing service, renewals, and account growth.

In addition to supporting the ongoing success of your customer portfolio, you'll help coordinate quotes, contracts, renewals, implementation activities, and service changes while identifying opportunities to grow customer relationships and deliver additional value.

This role is ideal for someone who enjoys helping customers, keeping details organized, and working across teams to ensure commitments are fulfilled. You will support existing customer accounts, assist with qualified opportunities provided by Sage Net, and help customers receive continued value from their satellite services. Deep satellite knowledge is not required on day one. We are looking for someone who is curious, conscientious, relationship-focused, and excited to learn.

• Serve as the primary point of contact for assigned Satellite Services customers, building trusted relationship and delivering an exceptional customer experience.
• Support customers throughout onboarding, implementation, ongoing service, renewals, and account growth.
• Maintain regular communication with customers to understand their business needs, answer questions, and ensure they receive maximum value from Sage Net's services.
• Partner with Engineering, Operations, Service Delivery, Finance, and Support to coordinate customer requests, resolve issues, and ensure successful service delivery.
• Conduct regular customer check ins and gather feedback to strengthen relationships and identify opportunities for improvement.

• Support existing customer accounts and qualified opportunities by coordinating quotes, proposals, statements of work, contracts, purchase orders, and renewals.
• Track implementations, service changes, and customer requests to ensure projects are completed accurately and on time.
• Identify opportunities to expand customer relationships through additional services and solutions that align with customer needs.
• Maintain accurate customer information, account activity, and opportunities within Salesforce and other Sage Net systems.
• Continuously learn Sage Net's satellite solutions, processes, and systems while looking for ways to improve the customer…