Billing Associate

JOB TYPE: Full Time | Monday-Friday | 7:45am– 4:45pm

COMPANY OVERVIEW: Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the country --- we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.

JOB TITLE: Billing Associate REPORTS TO: Billing Manager
LOCATION: 560 Webb Industrial Drive, Marietta, GA 30062 JOB TYPE: Full Time | Monday-Friday | 7:45am– 4:45pm

In this role, you will play a vital part in ensuring the smooth billing operations of our organization. Your responsibilities will include precise data entry, meticulous review of work orders, exceptional customer service, and collaborating effectively with our Sales and Operations teams. The ideal candidate is a tech-savvy, proactive problem solver, able to work both independently and as a team player.

If you possess excellent attention to detail, organizational skills, and a commitment to meeting deadlines, we invite you to apply and contribute to our success.

• Diligently review work orders to guarantee the accuracy of billing information.
• Provide outstanding customer service by responding to customer calls and inquiries.
• Collaborate cross-functionally with our Sales and Operations teams to ensure seamless operations.
• Utilize computer skills, including proficiency with Google Docs, Gmail, Microsoft Excel, and Word.
• Proactively identify, research, and resolve problems as they arise.
• Regularly review profitability reports to support the billing team.
• Complete any other duties as assigned by the Billing Manager.

• Diligently review work orders to guarantee the accuracy of billing information.
• Provide outstanding customer service by responding to customer calls and inquiries.
• Collaborate cross-functionally with our Sales and Operations teams to ensure seamless operations.
• Utilize computer skills, including proficiency with Google Docs, Gmail, Microsoft Excel, and Word.
• Proactively identify, research, and resolve problems as they arise.
• Regularly review profitability reports to support the billing team.
• Complete any other duties as assigned by the Billing Manager.

• Paid Holidays
• PTO
  - Paid Time Off
• FREE Life Insurance
• FREE AD&D Insurance
• FREE Disability Insurance
• Health Care Insurance
  - Company pays most of the cost!
• Dental & Vision Care Insurance options
• 401(K) Retirement Plan + GENEROUS company match
• Fitness Reimbursement
• Referral Bonus
• Financial Wellness Classes
• Employee Loan Program
• More!

Real Floors:
We Live "Got-Your-Back-Ability" Every Day!

Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We believe in building partnerships with our customers. We pride ourselves on meeting commitments, solving problems, and staying plugged in to what’s happening on every job.

A leader in the multifamily flooring industry since 1987, Real Floors has the experience and resources to expertly deliver flooring installation, replacement and repair across 30 major US markets. We strive to build long‑term relationships with each client to not only serve each community and its residents but to reach our mutual objectives as partners. Real Floors and Arbor clients can visit our secure online portal 24 hours per day, 7 days per week to schedule installations and repairs, track unit history, create estimates, complete prorate statements, rate installers and more.