Concierge AL Job Marietta area,Georgia USA,Customer Service/HelpDesk

Job Description - Concierge AL (2613632)

Concierge AL - 2613632

Description

JOB PURPOSE:

The Concierge serves as the first point of contact for residents, families, guests, and vendors, providing exceptional customer service and administrative support. This role is vital in fostering a welcoming, safe, and responsive environment that enhances the quality of life for residents in an assisted living community.

KEY RESPONSIBILITIES:

Greet residents, visitors, and staff warmly and professionally

Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately

Monitor visitor access and maintain security protocols

Assist residents with requests such as transportation scheduling, appointment reminders, and general information

Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining)

Maintain accurate logs and records (e.g., visitor sign-in, package deliveries, resident requests)

Support event coordination and community programming as needed

Respond to emergency situations calmly and in accordance with facility protocols

Uphold confidentiality and respect for resident privacy at all time

KNOWLEDGE, SKILLS, ABILITIES:

Problem Solving

Qualifications MINIMUM EXPERIENCE

REQUIRED:

Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

N/A

ADDITIONAL QUALIFICATIONS:

Excellent verbal and written communication skills
Strong interpersonal skills and a compassionate demeanor
Proficiency in Microsoft Office and basic office equipment
Ability to multitask and remain composed under pressure
Familiarity with HIPAA and elder care standards is a plus

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

For Florida Job Postings Only:

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