Content Operations Project Manager

WHO WE ARE

Empowering Connections, Inspiring Possibility

Sage Net is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. Sage Net's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes Sage Net unique is its Why:
Sage Net is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, Sage Net works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, Sage Net enhances the world that connects us all.

With a three-decade track record in managed services, Sage Net boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. Sage Net manages communications for more than 430,000 endpoints. Headquartered in Tulsa, Sage Net has regional offices in Atlanta, Toronto and Washington, D.C.

WHAT YOU'LL DO

The Content Operations Project Manager serves as the operational center of xLabs. This role ensures that creative ideas and content packages move efficiently from kickoff to production to QC to delivery. The position manages timelines, workflows, asset movement, communication and daily operations across the creative team. The role also supports coordination with other departments when needed while maintaining primary ownership of creative execution and experiential content production.

Major duties and responsibilities:

Project and Production Management

• Plan, track and drive creative and experiential content projects from initiation through final delivery
• Build and manage timelines, prioritize workloads and maintain accurate project visibility in Monday dot com
• Coordinate tasks and workflows across xLabs designers, motion artists and creative technologists
• Manage project intake, scoping, resourcing and expectation setting with internal stakeholders

Creative Operations and Execution

• Oversee asset flow through production, reviews, revisions, approvals and QC
• Ensure all deliverables meet creative quality standards, technical specifications and brand guidelines
• Maintain accurate versioning, file organization, naming conventions and documentation
• Ensure consistency in the execution and packaging of motion, static and experiential content

Cross Team Coordination

• Communicate project status, risks and changes clearly to leadership and internal partners
• Coordinate with R and D, Operations or Support for handoffs or integration when needed while maintaining focus on creative execution
• Support internal work reviews, creative presentations and preparation of deliverables for account teams or leadership

Operational Improvement and Scaling

• Improve and document workflows for creative production, QC and delivery
• Develop repeatable templates, checklists and processes that enhance team efficiency
• Identify bottlenecks and propose solutions that improve speed and consistency
• Help define operational best practices as xLabs continues to grow as an experiential design capability.

WHO YOU ARE

Key Qualifications

• 3+ years of experience in project management, creative operations, digital content production or experiential design
• Strong understanding of creative workflows including design, motion graphics, creative technology and content production
• Experience working in a creative agency, digital signage, experiential or media production environment
• Proficiency with , Asana, Smartsheet or similar project management tools
• Excellent communication, prioritization and stakeholder…