Front Office Coordinator

Overview

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This range is provided by SENTA ENT and Allergy Physicians. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$10.00/hr - $20.00/hr

Atlanta Allergy & Asthma Clinic (AAA), a leading Allergy and Asthma practice and an affiliate of SENTA Partners, is the largest allergy group in Georgia, treating both children and adults at 18 locations across Atlanta and north Georgia.

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people breathe better, hear better, live better. We focus on operational efficiencies and financial performance to allow physicians to deliver exceptional patient care, and foster a collaborative and supportive work environment.

The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role ensures smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. Responsibilities include scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and escalate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match

• Clinic
  
  Hours:
  
  AAA ONLY
• Monday-Friday
• Half-Day Fridays (office closes at 12pm)
• No Weekends
• Some float expectations to nearby offices

• High school diploma or general education degree (GED) required
• Medical reception experience preferred
• Knowledge of standard clinic practices, policies and procedures
• Read, write, and comprehend simple instructions, short correspondence, and memos
• Effectively present information to customers, clients and peers
• Ability to work effectively both independently and as part of a team
• Possess strong organizational skills and the ability to multi-task
• Knowledge of MS Office and Electronic Medical Records (EMR)

• Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it s important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience, skills, and current organizational needs.
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.

• Entry level

• Full-time

• Other
• Industries:
  Hospitals and Health Care

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