Yesterday LCOSIT Service Desk Analyst

Service Desk Analyst

Location:

Marietta, GA (On-site)

We are currently working with a fast-growing IT services provider seeking a Service Desk Analyst to support end users with desktop, network, and application-related issues. This role is perfect for someone with strong technical skills, a customer‑first mindset, and the ability to thrive in a fast‑paced environment.

• Provide second line remote support across networking, Microsoft 365, Windows 10/11 and storage.
• Manage and elevate tickets as needed.
• Contribute to and maintain internal knowledge base.
• Collaborate with senior tech teams and participate in on‑call rotations.

• 2+ years in IT service desk and phone‑based customer support
• Working knowledge of Microsoft 365, Windows 10/11, and basic networking
• Experience with ticketing systems (Autotask preferred)
• Strong communication, multitasking, and organizational skills
• Ability to work under pressure and meet performance goals

• Experience in a Managed Service Provider (MSP) environment
• Microsoft certifications (e.g., MS-102)
• Familiarity with Apple Business Manager or Google Workspace

• Competitive salary + employer‑contributed health benefits
• Unlimited PTO
• Company cell phone plan
• Supportive, team‑first culture with growth opportunities

An equal opportunity employer and welcome applicants from all backgrounds.

Apply today to join a high‑impact team where your technical skills and customer service mindset make a real difference.