Technical Analyst II

Technical Analyst II at Yamaha Motor Corporation, USA
.

Location:

Marietta, GA
.

Role:
The Technical Analyst II will provide front‑line support for Yamaha Motor Finance‑US financial technology platforms and internal business systems. The role involves diagnosing, troubleshooting, and resolving technical issues across applications, integrations, and user systems. The analyst will also act as system administrator – creating/removing users, configuring settings and maintaining system‑related items – and work closely with Technical, Business, and Operations teams to ensure seamless client experiences and platform reliability.

• Serve as the first point of contact for technical issues raised by clients and internal users.
• Monitor, triage, and resolve incidents related to Fin Tech platforms, APIs, and integrations.
• Collaborate with tech/business teams to escalate issues and verify fixes.
• Document troubleshooting steps, root‑cause analysis and resolution details in ticketing systems such as Jira, Zendesk, and Service Now.
• Maintain and update system configuration, knowledge bases, and operational runbooks.
• Support UAT, release rollouts, and post‑deployment verification activities; assist in monitoring system performance and automating routine checks where possible.
• Provide periodic reports on support metrics, incident trends, and client satisfaction.
• Stay up to date with the latest trends and technologies in data analytics, database management, and cloud platforms.
• Document data infrastructure and processes for maintainability and knowledge sharing.

• Bachelor's degree in computer science, information systems, or a related field.
• 2–4 years of experience in technical support, application support, or production support roles.
• Experience in a fintech/loan application environment is a plus.
• Proficiency in programming languages such as JavaScript, Python, Java, and C#.
• Excellent communication and customer service skills, with the ability to explain technical issues clearly.
• Knowledge of ITIL practices or ticketing tools (Jira, Service Now, Zendesk) is desirable.
• Experience with cloud platforms such as AWS (S3, EC2, RDS, Lambda).
• Ability to lead and take initiative for improving existing processes.
• Microsoft Excel skills are required.
• Capable of working independently with minimal supervision.
• Excellent analytical, problem‑solving, and conceptual skills with high attention to detail.
• Ability to learn quickly and manage multiple priorities in a rapidly changing environment.
• Strong verbal and written communication skills with the ability to interact with users at all levels of the organization.

We understand that talent comes in various forms; if your past experience doesn't align perfectly with every qualification listed, we encourage you to apply anyway.

• 401(k) and profit‑sharing plans.
• Fertility benefits.
• 37.5‑hour work week.
• Medical, dental, and vision coverage.
• Life and AD&D insurance.
• Wellness program.
• Short‑term disability coverage (for hourly roles).
• Long‑term disability coverage.
• Student debt repayment benefits.
• Ability to borrow Yamaha products.

Reports to: Department Manager.

Yamaha Motor Corporation, USA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status, or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.