Enterprise Desktop Engineer - Apple Group

(Primary Location for Job Responsibilities) Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:

Provides engineering expertise across the full lifecycle of the systems, services and solutions provided by the Enterprise Desktop Engineering group. The Enterprise Desktop Engineering group provides end-user device related services, and solutions, including but not limited to desktop, laptop and mobile operating systems, related applications and hardware as well as enterprise mobility management solutions, software licensing, digital signage and printing solutions.

KEY RESPONSIBILITIES:

• Implements the full lifecycle of enterprise desktop and end user device management related systems, services and solutions, ensuring their quality, stability, recoverability, and security
• Diagnoses and resolves problems
• Develops and maintains documentation of systems, services, processes, and procedures
• Augments primary on call staff by responding to major on call events on nights and weekends

Bachelors Degree in Computer Science or similar field or an equivalent combination of relevant education and/or experience

Three (3) years of related IT experience demonstrating a progression of dealing with increasingly complex systems

An advanced degree from an accredited institution of higher education in a related field

• Experience working in higher education
• Preferred experience with Jamf Pro
• Preferred experience with bash and python scripting

• Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
• Able to diagnose and resolve problems
• Able to adapt end-user computing deployment processes for use in specific areas, including faculty, staff and student lab computers
• Able to design, analyze, evaluate and implement desktop and end user device management related systems, services, and solutions
• Able to handle multiple tasks or projects at one time meeting assigned deadlines
• Able to anticipate problems and proactively develop appropriate solutions
• Able to appropriately assess and communicate risks, benefits, and alternatives

• In-depth knowledge of several of the following: operating systems, virtualization, cloud services, and associated software
• Extensive knowledge of desktop and end user device management operations
• Must be well versed in current technologies, and industry best practices for their areas of responsibility

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
• Strong attention to detail and follow-up skills
• Strong customer service skills and phone and e-mail etiquette

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy…