Retail Market Manager , II or III - Shallowford Rd, Marietta

Retail Market Manager I, II or III - Shallowford Rd, Marietta

Leads and develops a high performing team and is accountable for assigned retail market and portfolio. Identifies small business lending and deposit solutions to add value to clients and prospects, delivers customer service that differentiates Synovus from competitors, networks and gives back to the community, and runs an operationally sound branch while learning best practices through training, coaching and mentors. Works closely with and assists senior level Retail Market Managers with business development efforts, primarily in small business lending, deposit acquisition, and customer retention.

Builds personal relationships with customers, prospects and team members and is passionate about strengthening the community as a market leader. Coaches and develops team to expand and develop customer relationships while remaining focused on providing an exceptional customer experience. Executes corporate and market-based sales and marketing strategies. Models Synovus' culture and values. Ensures operational integrity by serving as the first line of defense with regard to preventing fraud and mitigating risk.

• Manages functions and team members of a small full‑service branch. Ensures overall branch success, including branch profitability, sales, customer experience, and team development.
• Owns the customer experience within the branch taking immediate action to resolve customer issues.
• Provides ethical practices are followed in all activities related to the branch including operations, customer treatment and overall sales and referral activities.
• Learns techniques and coaches and develops branch personnel in assessing customer needs and maximizing sales opportunities through direct sales and referrals to business partners within other areas of the company.
• Develops and maintains a quality, diversified loan portfolio, including various types of loan programs such as consumer, small business and real estate.
• Participates in outside calling activities to small business owners and collaborates with business partners such as private wealth, financial planning, commercial banking and other line‑of‑business segments to strategize and develop comprehensive banking relationships.
• Uses sales management tools to proactively identify, retain and deepen current customer relationships and to identify and develop prospective clients or centers of influence.
• Serves as the primary contact for small business relationships within designated market.
• Establishes and maintains relationships with community based organizations and actively serves in a leadership capacity in support of bank goals and programs.
• Protects the assets of the bank by aggressively managing credit quality and minimizing losses. Reviews risk‑management reports and coaches team on risk‑related and/or quality issues.
• Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risks of exposure.
• Ensures the operational integrity of the branch and ensures team compliance with bank regulations, policies and procedures.
• Communicates key information to the branch team regarding changes to bank policies, procedures, products and services.
• Provides coaching and training to team members regarding the introduction or referral of products and services to customers.
• Models Synovus' culture and values in everyday interactions with team members, customers and business partners.
• Manages the annual performance management and merit processes for direct and indirect reports.
• Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company.
• Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
• Each team member is expected to be aware of risk within their functional area.
• Perform other related duties as required.

Bachelor's degree in Business Administration, Finance or related field or an equivalent…