Waterpark Operations Manager

Six Flags White Water is seeking a dynamic and driven leader to lead our Operations team! This position is directly responsible for overseeing our Aquatics, Park Services, and Front Gate Operations.

• Full-Time position with competitive pay, bonus, and benefits plan
• Quarterly 401K match on up to 5% of your contributions
• Free passes for your family and friends
• Free admission to regional attractions and other regional theme parks

Essential Duties and Responsibilities

• Oversee all operational functions related to the safe and effective operation of Aquatics, Front Gate, and Park Services.
• Monitor and affect Guest Satisfaction by championing guest service programs and initiatives.
• Support and enforce corporate Operations and Safety policies and initiatives.
• Train and motivate teams to provide World Class Friendly, Clean, Fast, and Safe Service.
• Routinely inspect all areas for hazards and other safety-related risks.
• Communicate with Park management and Team Members on any hazards that exist or may come to exist.
• Proactively manage safety and ensure all attractions are operating safely.
• Ensure proper staffing levels are maintained through recruiting, interviewing, and retention programs.
• Development and maintenance of expense budgets and annual business plans for areas of responsibility.
• Monitor and ensure compliance with all aspects of the Aquatics training and safety programs including in-service training and ensure 100% compliance with all Ellis & Associates and Six Flags Standard Operating Procedures including regularly conducting in-service trainings.
• Recruit and hire seasonal employees to ensure proper staffing levels.
• Develop and administer departmental policies and procedures.
• Request and review bids for outside service contracts outlined within expense budgets.
• Interface with the Maintenance division to maximize safety and maximize the Guest ride experience.
• Responsible for maintaining a Total Safety culture for both Guests and Team Members.
• Maintain cleanliness throughout the Park with special attention to back areas and storage facilities.
• Track and proactively forecast staffing needs to ensure adequate staffing levels for Operations departments.
• Provide direct leadership for the seasonal leadership teams and perform periodic evaluations of their performance.
• Serve as a Park Guest Service Ambassador and work to resolve all guest concerns brought to your attention.
• Routinely review Guest Satisfaction Survey reports and follow up on positive and negative feedback.
• Monitor Team Member Voice Survey results and work with Human Resources to build on strengths and address areas of needed improvement.
• Serve as Park and Departmental Duty Manager.
• Perform all other duties as assigned.

Salary Range: starting at $59,000 (Based on experience and certifications)

Reports To: Waterpark Director

Minimum Requirements

• 3+ years of progressive leadership experience in Operations, theme parks, or similar operations.
• College degree in Business, Management, and/or equivalent management experience.
• Demonstrated ability to lead teams of varying technical, educational, and generational backgrounds.
• Strong leadership and communication skills, both written and verbal.
• Experience preparing and managing budgets.
• Must possess strong organizational skills and be able to multitask under high-pressure emergencies.
• Excellent communication skills, both written and verbal.
• Must have a valid driver’s license.
• Computer literacy with proficiency in Microsoft Office applications.
• Will be required to work various shifts as project and park needs dictate, including nights, weekends, and holidays.
• Must have the ability to stand, walk, crouch, bend, stoop, kneel, and lift up to forty pounds occasionally.
• Strong experience in training and presentation skills to develop large teams.
• Must be capable of bending, squatting, kneeling, and climbing heights in excess of 200 feet.