Clinical Program Manager

The Clinical Program Manager provides clinical and operational leadership for the CHRIS Counseling Center – Gwinnett location. This position is responsible for supporting high-quality behavioral health services, providing clinical leadership and staff support, monitoring program performance, driving marketing and outreach efforts, and ensuring compliance with CHRIS 180 standards and applicable behavioral health regulations.

The Clinical Program Manager serves as the primary day-to-day leader for the Gwinnett Counseling Center and works closely with the Clinical Director, therapists, clinical leadership, admissions, operations, and other CHRIS 180 departments to ensure effective service delivery and positive experience for individuals and families receiving services.

This position will provide a balance of clinical leadership, program management, staff development, quality assurance, and direct clinical support. The Clinical Program Manager will help build a strong, accountable, and collaborative clinical team while supporting the growth and sustainability of the Counseling Center.

• Provide day-to-day clinical leadership and support to therapists and clinical staff assigned to the Gwinnett Counseling Center.
• Provide clinical supervision, through chart review, coaching, and support related to clinical practice, documentation, risk, assessments, treatment planning, and service delivery.
• Support onboarding, orientation, training, and ongoing professional development of clinical staff.
• Participate in interviewing, selection, performance evaluations, and performance management of clinical staff as needed.
• Promote a supportive, collaborative, trauma-informed, and accountable clinical environment.
• Assist staff with complex clinical situations, crisis response, and appropriate escalation of clinical concerns.
• Provide and coordinate clinical supervision processes in collaboration with the Clinical Director and approved clinical supervisors.
• Promote staff development and identify opportunities to strengthen clinical skills and service delivery.

• Oversee the day-to-day clinical operations of the Gwinnett Counseling Center.
• Monitor staffing, caseloads, schedules, referrals, service delivery, and overall program capacity.
• Ensure therapists maintain appropriate caseloads and meet established productivity and documentation expectations.
• Monitor program performance and identify barriers affecting access, engagement, productivity, or service quality.
• Work with admissions and operational teams to support timely referral, intake processes and case assignment.
• Assist with developing and implementing workflows, procedures, and processes that improve clinic operations.
• Participate in regular program and leadership meetings and communicate program needs, barriers, and successes to the Clinical Director and organizational leadership.
• Support coverage and continuity of services when staffing or operational needs arise.

• Monitor clinical documentation and ensure compliance with CHRIS 180, Medicaid, DBHDD, HIPAA, licensing, accreditation, and other applicable requirements.
• Participate in chart reviews, quality assurance activities, audits, and performance improvement initiatives.
• Identify trends in documentation, clinical practice, risk management, and service delivery and develop strategies to address concerns.
• Ensure clinical staff complete required assessments, treatment plans, progress notes, safety plans, service orders, and other required documentation.
• Assist with addressing audit findings and implementing corrective action plans.
• Maintain current knowledge of behavioral health regulations, evidence-based…