Veterinary Receptionist

Veterinary Receptionist - Multiple Shifts Available

Join Dogwood Veterinary Specialty & Emergency as a Veterinary Receptionist in Marietta, GA.

Dogwood is a state-of-the-art 24/7 specialty and emergency hospital providing advanced care in critical care, surgery, internal medicine, oncology, and diagnostic imaging.

• Department:
  Receptionists
• Location:
  
  Marietta, Georgia

1234 Powers Ferry Common SE | Marietta, GA 30067

• Daytime / First Shift: 6:00 AM – 4:00 PM
• Swing Shift / Evenings: 10:00 AM – 8:00 PM; 10:30 AM – 8:30 PM
• Third Shift / Overnights: 6:00 PM – 6:00 AM; 7:00 PM – 7:00 AM

Flexibility to work weekends and holidays is required.

• Client Service & Communication:
  Greet clients and pets in a friendly, compassionate, and professional manner; answer phone calls, schedule appointments, handle inquiries regarding services, treatment plans, and hospital policies; provide clear communication regarding patient care, wait times, and estimated costs; collect and record patient information, including medical history, treatment plans, and billing details.
• Appointment Scheduling & Record Management:
  Manage appointment bookings for routine check‑ups, emergency consultations, and follow‑up visits; coordinate scheduling for specialty services such as surgery, oncology treatments, or radiology appointments; ensure medical records are up-to-date and accurately entered into the EMR system.
• Client Education & Support:
  Educate clients on basic veterinary services, procedures, and hospital policies, including hospitalization, vaccinations, wellness exams, and emergency care; provide post‑appointment instructions and advice; direct clients to appropriate staff for further medical or technical questions.
• Billing & Payment Processing:
  Process payments, provide detailed billing information, coordinate with veterinary team for accurate invoicing, and assist with insurance claims.
• Facility Management:
  Keep front desk area neat and organized; maintain inventory of reception supplies; ensure smooth communication flow between clients, veterinarians, and technicians.
• Emergency & After‑Hours Support:
  Manage emergency situations with urgency; handle calls during overnight and weekend shifts, ensuring continuity of care and providing needed instructions or referrals.

• High School Diploma or GED equivalent (required).
• Veterinary receptionist experience strongly preferred.
• Background in healthcare, medical administration, or high‑level customer service required.
• Familiarity with veterinary terminology, patient care workflows, or animal handling desirable.
• Experience using EMR systems and veterinary software (Vetter, AVImark, eVetPractice, etc.) preferred.
• Ability to multitask efficiently in a high‑volume, fast‑paced environment.
• Excellent verbal and written communication skills.
• Calm, compassionate, and professional in emotionally charged situations.
• Reliable, punctual, and able to work weekends and holidays.
• Strong organizational skills with keen attention to detail.
• Team‑oriented, positive, and committed to supporting pets and their families.

Dogwood Veterinary Specialty & Emergency offers a comprehensive, competitive benefits package for well‑being, career growth, and financial security.

• Competitive hourly pay with advancement opportunities.
• 401(k) with employer match.
• Short‑term and long‑term disability coverage.
• Life and AD&D insurance.
• Employee referral bonuses.

• Medical, dental, and vision insurance with multiple plan options.
• Paid Time Off (PTO) for rest, vacation, and personal needs.
• Employee Assistance Program (EAP).
• Flexible scheduling within shift types.
• Hospital‑supported wellness initiatives.

• Continuing education (CE) opportunities and support.
• Advanced training in veterinary specialty communication and emergency triage.
• Career advancement pathways in client services and leadership.
• Mentorship from experienced veterinary leaders.

• Positive, collaborative team environment.
• State‑of‑the‑art specialty and emergency hospital facilities.
• Employee pet discounts on eligible services and products.
• Team‑building events, staff appreciation activities, and recognition programs.

If you’re a service‑focused, healthcare‑experienced professional looking to grow in a fast‑paced, meaningful environment, we encourage you to apply. Join Dogwood Veterinary Specialty & Emergency and help us provide exceptional care to pets and families across Marietta, GA.