Office Manager

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off

• Develop trust with customers by living our Core Values all day and every day
• Providing extra‑mile service
• Convert leads to appointments for the sales team
• Follow up on open proposals as needed
• Keep the showroom and office organized and presentable
• Assist in the development, management & delivery of local marketing tactics
• Resolve customer conflicts
• Ensure customers feel cared for by going above and beyond expectations
• Strengthen emotional connections with customers and the community by engaging in the community and making it fun
• Support and participate in home shows
• Support and implement local marketing efforts as needed
• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders
• Order all products needed for jobs accurately and follow up on delivery
• Schedule the job to meet the schedule of customer and installers
• Communicate with installers and customers on start dates and times
• Update the customer with ongoing details of installation and job progress
• Discuss and obtain written permission for any changes in contracted work
• Confirm scope of work and compensation with installers prior to start of job
• Update Salesforce/production board daily with status of job and upcoming schedule
• As a job is landed and produced, complete the job costing form with the pertinent details
• Accurately update Quick Books daily for all income and expenses
• Track, prepare, and manage timely payment of business‑related expenses
• Attend weekly meetings with the owner at scheduled times
• Submit the GS&R Prep form weekly via email
• Work weekly and monthly to meet goals
• Be available to attend training seminars at the owner’s discretion
• Make decisions and act in accordance with Floor Coverings International's core values and mission

• Excellent customer service skills
• Strong communication skills, particularly over the phone
• Organized, detail‑oriented, and able to multi‑task
• Experienced in bookkeeping using Quick Books is a plus
• Able to work independently without supervision
• English/Spanish Bilingual is a plus

Compensation: $40,000.00 - $55,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop‑at‑home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8‑star rating. That’s a big reason why we’re growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams.

If you are a service‑minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.