Mathnasium Sales Support

Benefits:

• Flexible schedule
• Training & development

Position Summary:

The Sales Support will work directly under the Director of Sales and Marketing to support sales and marketing efforts for 4 Mathnasium centers. They will work on projects to help drive lead generation and lead conversion for the centers.

Role:

• Relationship Builders:
  • Build relationships with potential customers, parents, guardians, and students to sell the Mathnasium program and ensure exceptional customer service/satisfaction.
  • Customer focused in order to overcome obstacles to selling the program.
• Customer Service Fanatics:
  • Successfully sell the Mathnasium program, build relationships with leads, and achieve optimal customer satisfaction.
  • Address and resolve customer service issues and complaints effectively.
• Organized Administrators:
  • Manage the sales process related to lead generation and lead-to-assessment conversion.
  • Support in achieving strategic center business goals.
  • Monitor and update all documentation related to sales and lead goals.

Characteristics:

Mathnasium Sales Support associates should possess:

• Effective Communicators: Ability to clearly communicate the benefits of Mathnasium and differentiate it from other options via phone, email, and text.
• Passionate: Enjoy working with parents, understanding their needs, and conveying the effectiveness of the Mathnasium Method.
• Driven/Motivated: Determined to succeed and continually improve skills.
• Assertive/Confident: Confidently explain why the Mathnasium program works, appearing as math experts.
• Detail Oriented: Keep detailed notes and communicate progress effectively to team members.

Tasks Performed:

Lead Generation:

• Implement local marketing strategies including social media.
• Maintain and update the microsite with accurate information.
• Encourage online reviews and monitor online reputation.
• Partner with local schools and teachers to increase awareness.
• Research additional lead generation opportunities.

Lead Conversion:

• Respond promptly to inquiries via all communication channels.
• Provide excellent customer service and guide leads through the enrollment process.
• Utilize management software and the M-A-T-H model to optimize conversions.
• Promote assessments and special offers to motivate visits.
• Follow up with leads consistently and manage marketing campaigns effectively.

Additional Responsibilities:

May include marketing, social media management, and other sales-oriented tasks as directed by the Director of Sales and Marketing.