Customer Service Representative - Call Center biweekly

Customer Service Representative - Call Center - FT 1.0 (80 hrs biweekly) (64120)

Join to apply for the Customer Service Representative - Call Center - FT 1.0 (80 hrs biweekly) (64120) role at Memorial Health System - Ohio

In an environment of continuous quality improvement, the Customer Service Representative is responsible for developing and executing patient and public information and communication strategies and activities with the goal of creating heightened awareness of services and greater customer satisfaction. The role involves building strong customer relationships by meeting or exceeding customer expectations and satisfying customer needs while exercising strict confidentiality and exhibiting MHS Standards of Excellence.

• Job Location: Marietta, OH
• Position Type: Full Time
• Salary Range: Undisclosed
• Job Shift: 8-Hour Varies, As Scheduled
• Job Category: Clerical Support

• Ensure delivery of excellent customer service through timely and accurate processing of mail and/or phone communications; coordinating with other departments to resolve inquiries.
• Identify and develop processes to improve and streamline operations.
• Maintain thorough working knowledge of phone and computer applications.
• Perform day–to–day administrative tasks such as maintaining information files and processing paperwork.
• Maintain confidentiality of those we serve.
• Assume all other duties and responsibilities as necessary.

• Answer phones.
• Register patients.
• Perform class registration.
• Support physician referral.
• Collect data for other departments regarding throughput and readmission data.

• High School Diploma or GED.
• Minimum of one year professional healthcare experience or equivalent experience preferred.
• Ability to read, write, and do math as normally demonstrated by a high school diploma or GED.
• Customer service oriented, motivated, and compassionate.
• Outstanding phone skills, exceptional customer service, and professionalism.
• Positive attitude with the ability to interact well with guests, patients, and peers.
• Ability to navigate phone system efficiently and effectively with attention to detail and ability to multi‑task.
• Work flexible shifts.
• Some walking required.

Education, experience, and tenure may be considered along with internal equity when job offers are extended.

Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full‑time and flex‑time employees.
To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits
.

Bonus Eligibility: Available to qualifying full or flex‑time employees. Eligibility will be determined upon offer.

Memorial Health System is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form found online at https://(Use the "Apply for this Job" box below).-3027 or at any USDA office. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250‑9410, by fax (202) 690‑7442 or email at program.intake
.

• Memorial Health System is a federal drug‑free workplace. This policy prohibits marijuana use by employees.