Operations & Service Manager

Our client is seeking an Industry Experienced Operations & Service Manager for the southeastern, OH market in Marietta, OH. Candidate will be responsible for leading the operations and success of the service department, focusing on employee retention and client management. This individual should be a leader, a motivator and eager to advance the achievement of the Service Department throughout their locations.

• Highly motivated with a strong work ethic
• Effective communication and interpersonal skills (at different levels and across functions within an organization)
• Demonstrated ability to recruit, motivate and train our technical force
• A passion to provide great customer service experience
• A strong background in Managed Print Services
• Ability to work with multiple service solution providers for timely service
• Experience in evaluating the cost of operation and establish work assignment benchmarks
• Strong “start to finish” management skills
• Self-starter with strong problem-solving abilities, ability to think out-of-the-box, and contribute to our evolving Services portfolio
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
• Demonstrated ability to work through challenges to find solutions that are a win-win for all parties
• Comfortable in dynamic, ever-changing environments

• Intellectually curious to learn new solutions and solve issues that drive improved business performance for our customers
• At least three years of experience managing or supervising employees
• Sense of urgency with communication

Service Manager

Marietta, OH 45750 USA