Patient Service Representative, Primary Care & Specialty Care; Marina Del Rey

Description

As a Patient Services Representative, you will report directly to the clinic Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice
• Assisting patients in accessing service within the health system
• Facilitating communication with referring physicians referring patients to appropriate resources
• Providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $30.36-$43.49

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Knowledge of specific specialty practice and workflows.
• Familiarity and knowledge of authorization process & managed care programs.
• Ability to provide coverage for Community clinics as assigned.