Assistant Branch Manager - Marina Branch; Marina, CA

Assistant Branch Manager - Marina Branch (Marina, CA)

Salary Grade:
158E

Salary Pay Range for This Position: $79,662.00 - $

Serves as an integral part of the branch management team by delivering exceptional member and team member experiences, managing risk, supporting growth, and providing oversight to the operations of a branch in a complex environment to support the Credit Union’s strategic initiatives. Creates a work environment where staff consistently focuses on delivering the Wescom Experience. Fosters a culture within the branch that reinforces member service, teamwork and collaboration, financial discipline, operational integrity, process improvement and efficiency.

Models desired behaviors and promotes optimal member engagement and new member onboarding by promoting the use of the Building Member Connections Model. Motivates staff, reinforces relationship building and referral activity for achievement of branch growth goals, including engaging new and existing members to deepen their relationship with the Credit Union. Supports Branch Manager with team member development through formal and informal observations, routine one on ones, and skills practices to achieve organizational objectives and strategic initiatives including developing long term member relationships.

Assumes responsibility for all branch functions in the absence of the Branch Manager. Performs ongoing employee development through desired career pathing options. Ensures staff is proficient in using and demonstrating all changing technology available to members including but not limited to mobile and online banking services. Supports the organization’s strategic objectives by communicating and tracking goals that are specific, measurable, attainable and timely.

Leads staff to achieve assigned goals, and coaches/reviews performance accordingly. Communicates production and referral expectation for consumer loan products, membership growth, insurance services (WIS and WFS), investment services (WFS), home equity products and first mortgage products. Responsible for proactively resolving escalated member inquiries and problems at the first point of contact. Oversees activities with staff that support teamwork and collaboration throughout the organization.

Responsible for driving membership growth by demonstrating leadership presence within their community representing the credit union’s commitment to helping Southern Californians build better lives. Participates in the business development efforts including developing relationships with local businesses for Select Employee Group (SEG) opportunities as well as participating in community events.