IT Help Desk Technician

Caring for our community starts with you. Join a team that believes everyone deserves care.

Candidates must reside within North Lakes' service area at the time of hire and maintain residency throughout employment.

The purpose of the IT help desk technician is to provide computer, network, and software support to staff experiencing issues.

The IT Helpdesk technician will perform Help Desk functions to support NLCC staff with application support, desktop support, and phone system support. IT help desk technicians are team members who also assist with projects as assigned.

Salary begins at $22.50 + per hour depending on experience.

Essential Job Functions Essential Functions of the Job: [Other duties may be assigned.]Perform daily Help Desk functions by utilizing the ticket system, answering help desk calls, and going into clinic to help assist staff with IT related issues.

Trouble-shoot IT systems and hardware as useres experience issues while documenting steps and processes.

Support business applicatios, including EPIC, Dentrix, Microsoft products, and other applications.

Support the hardware architecture such as desktops, laptops, and related hardware including tablets and smartphones, VOIP phone systems, and WIFI infrastructure.

Work with other internal support teams by assisting with updates or troubleshooting systems that require IT assistance to solve.

Document tickets and support steps in help desk system.

Other duties as assigned.

Qualifications and Education Requirements Minimum

Education Required:

High School Diploma or equivalent

Years of

Required Experience:

1 year related IT helpdesk experience

Experience with systems, computer applications/software:
Microsoft Windows 10, 11, Microsoft Office products, TCP/IP network troubleshooting support

Required (or Preferred) Licensure/Cert/Credentials: A+ Certification and/or Microsoft Office Specialist preferred.

Travel Requirements:

Minimum Travel (0-25%)___, Occasional Travel (26-49%)___ or Regular Travel (50-100%)___X_Partial
- Remote Work Eligible:
Yes _X__ or No __Benefit Statement For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:

Medical and dental insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
403(b) with a 4% employer match

Various voluntary benefits:

Vision Insurance Supplemental Life, AD&D and Disability Tuition reimbursement

Health and Wellness reimbursement program

Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.

North Lakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.

At North Lakes Community Clinic, our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for performance, development, and growth throughout an employee’s career with us.

North Lakes Community Clinic Organizational Competencies Mission Driven
- Advances the organizational mission, vision and values in executing job duties.

Customer Service
- Committed to…