Operations Manager II

Wisconsin Building Supply operates locations throughout Wisconsin supplying windows, doors, roofing, siding, millwork, builders hardware, columns, trim, mouldings, cabinetry, countertops, decking, railing, gypsum, lumber & plywood, insulation, and additional building materials.

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A Brief Overview

The Operations Manager II directs and coordinates activities of the Division's operations team to ensure operational excellence. This position has extensive knowledge of the warehouse process, dispatch/transportation process, counter sales process, and products. Typically manages locations with revenue between $15M - $30M annually.

What you will do

* Manage and coordinate all work activities of functional area.

* Establish location goals and develops work schedules to meet these goals.

* Work with HR and other support departments for successful training, hiring, terminating, performance management, and wage recommendations ensuring compliance with company policies and procedures.

* Implement and sustain best practice plans.

* Manage monthly operations P&L performance across multiple value streams.

* Maintain excellent customer relations and quality standards.

* Monitor the safety of the work area and ensures adherence to the guidelines.

* Lead teams of operations personnel in an engaging and respectful manner with a focus on team development.

* Establish, monitor, and maintain company performance metrics for order fill rate, on time delivery, equipment utilization, and Inventory accuracy.

* Conduct audits to monitor metrics that do not meet company standards or requirements.

* Utilize metrics and audits to quantify operational performance and to develop strategies and tactics that drive operational excellence throughout the locations.

* Facilitate regularly scheduled operations meetings with operations and location managers.

* Resolve operating difficulties and implements resolutions.

* Assist in preparation of store budgets and monitor the compliance of each department in accordance with the budget.

* Review production reports, department expenses, labor costs, and other reports and documents related to store operations.

* Measure productivity of departments within branch (i.e., counter, warehouse, and logistics/drivers).

* Focus on warehouse and delivery efficiencies to achieve on-time delivery to meet customer needs.

* Ensure vehicles are serviced as required and vehicle condition reports are completed and addressed.

* Review product flow for best space and labor utilization.

* Confirm inventory levels and cycle counting processes are properly maintained.

* Monitor operational expenses within departments managed.

* Enforce Company policy and procedures involving customers, vendors, and employees.

* Review personnel assignments with Branch managers and make recommendations according to service needs and sales plans.

* Confirm that the branch conducts regular counter, driver, and warehouse meetings and attend all meetings as required.

* Work with Sales management to ensure proper communication and training is maintained.

* Work with customers as necessary to help resolve problems and follows up on customer complaints to ensure a mutually satisfactory outcome.

* Comply with Company's attendance policy by maintaining regular and predictable attendance.

* Perform other duties as assigned by Management.

* Criteria for Manager:

* Supervise 6 or more associates (direct & indirect reports)

* Budgeting accountability

* Hire/fire authority

* Goal setting & communication

* Provide performance feedback

Required For All Jobs

* Perform other duties as assigned.

* Comply with all policies and standards.

* Adheres to Company's commitment to workplace safety.

Education Qualifications

* High School Diploma or GED required.

* Bachelor's Degree preferred.

Experience Qualifications

* 4-6 years of experience leading a team in a manufacturing or distribution setting with at least three supervisors as direct reports required.

* 4-6 years of building material industry with strong knowledge of products and application required.

* 5+ years of operational experience with significant career experience in a fast-paced distribution organization.

* Comprehensive knowledge of general operations management and financial principles.

Skills and Abilities

* Deep understanding of logistics management and fleet management systems and practices.

* Effective verbal and written communication skills and demonstrated presentation skills required.

* Proficiency in MS Office products, computer-based inventory control system (WMS preferred), etc. Other area specific software as needed.

* Must lead by example and exhibit an entrepreneurial and strategic spirit accompanied with excellent interpersonal skills, strong advocate of promoting quality and continuous process improvement.

* Working knowledge of building industry and support operations and/or the distribution industry operations.

* Accounting and business math skills.

* Ability to develop, promote and maintain good customer relations.

* Ability to maintain…