Community Based Care Coordinator - Crittenden County - R10258-2

Community Based Care Coordinator I - Crittenden County - R10258-2

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This is a mobile position, meaning regular travel to different work locations, including homes, offices or other public settings, is essential.

The Community Based Care Coordinator I – Arkansas, with oversight from the care coordination team, serves as the member concierge and is the single point of contact for assessment, person-centered planning, service coordination (funded or unfunded), disease management and transitions between all levels of care.

• Understand and implement person-Centered thinking
• Facilitate the person-Centered planning process
• Assist with in person-centered care training to maximize the development of the Person-Centered Service Plan
• Coordinate services and health benefits for members who meet criteria
• Consult with members, families and legally responsible people to discuss behavioral and physical health care needs
• Consult and collaborate with other professionals and community members to coordinate care and develop Person-Centered Service Plans
• Assist with ongoing communication with the internal complex clinical team
• Assist with educating members about their condition, medication and assist with any necessary instruction
• Monitor service delivery to ensure appropriateness of care and compliance with any waiver
• Complete psychosocial health care questionnaires and behavioral assessments by gathering information from the member, family, provider and other stakeholders
• Monitor and evaluate Person-Centered Service Plan on an ongoing basis through member, family, provider and stakeholder contact by modifying the plan as needed based on member choice
• Assist with care coordination activities to support member outcomes
• Maintain current and accurate documentation of contacts, treatment plans, case notes, referrals, and assessments in the electronic record according to current accreditation and compliance guidelines
• Participate in meetings with providers to inform them of services and benefits available to members
• Engage members through information collection and assertive outreach, including home visits and telephone calls
• Assist in education of member/caregiver regarding healthcare access and benefits, and provide member/caregiver with health education and wellness materials
• Regular travel to conduct member visits, provider visits and community-based visits as needed
• Document care coordination activities and member response in a timely manner according to standards of practice and Care Source policies regarding professional documentation
• Look for ways to improve the process to make the members experience with Care Source easier and share with leadership to make it a standard, repeatable process
• Perform any other job duties, as requested

• High School Diploma or GED equivalent required.
• A minimum of one (1) year of experience working with developmentally or intellectually disabled or behavioral health clients (i.e. discharge planning, case management, care coordination, and/or home/community health management experience) is required.

• Intermediate proficiency level with Microsoft Office, including Outlook, Word and Excel
• Ability to communicate effectively with a diverse group of individuals
• Ability to multi-task and work independently within a team environment
• Knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices
• Strong advocate for members at all levels of care
• Strong understanding and respect of all cultures and demographic diversity
• Ability to interpret and implement current research findings
• Awareness of community & state support resources
• Critical listening and thinking skills
• Decision making and problem-solving skills
• Strong organizational and time management skills

• Must have valid driver’s license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check and verified insurance. If…