Consumer Loan Specialist

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Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. We develop convenient, easily accessible financial services that meet our customers’ growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Apply today!

Stories of success “I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. I paved a fulfilling career and am proud to serve as a District Manager. The company offers excellent benefits, a set schedule, and supportive leadership. I truly love working here.” ~ Ashley S., District Manager - Alabama

Since joining Heights Finance as a Branch Manager in 2013, I enjoyed internal transitions and promotions. I qualified for a District Manager position in 2021 and made a career change to an Operations Trainer in 2024. My supervisors ensured I had the training, tools, and support needed to be successful. ~ Jessica W., Operations Trainer - United States

• Deliver exceptional service by guiding customers through the loan process with care and professionalism.
• Drive sales growth by using consultative techniques to educate customers on financial products and identifying upsell and cross‑sell opportunities.
• Engage customers by managing inbound calls and making proactive outbound calls to attract new business and promote our offerings.
• Support delinquency management by collaborating with customers on past‑due accounts, offering solutions and working toward resolution.
• Learn and grow through a hands‑on training program with one‑on‑one mentoring to build skills and confidence.
• Ensure compliance by following all regulatory guidelines and company policies to protect customer information and company assets.

• Customer focus:
  Genuine desire to help others and provide top‑tier service in every interaction.
• Sales mindset:
  Confidence in promoting products and services that meet customer needs.
• Strong communication:
  Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem‑solving skills:
  Ability to think on your feet and offer creative solutions.
• Adaptability:
  Willingness to learn new systems and processes in a dynamic environment.
• Team player:
  Collaborative spirit with a desire to contribute to team success.
• Education:
  
  High school diploma or equivalent required; college coursework or degree a plus.
• Industry experience:
  Experience in customer service, sales, or consumer finance preferred but not required; we’ll train the right candidate.

Work Location: 705 North Carbon Street, Ste A, Marion, IL 62959

Hours: Full Time – Monday through Friday, 8:30 am to 5:30 pm with evenings and weekends based on business needs/peak seasons

Hourly: $16.75 – $23.25

All full‑time employees are eligible for benefits, starting day one:
Paid Time Off, Medical, Dental, Vision and other voluntary coverages. Employee participation in the company 401(K) program with company match is available after 30 days post hire, starting on the 1st of the month. Other perks include Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.

This employer participates in E‑Verify for US‑based hires.

#Heights Finance #HFCLP

Key Words: Customer Service, Loans, Financial Services, Lending, Retail, Office, Bank Teller, Sales, Collections

EEO Statement
Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, Lend Direct®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice,…