Loan Servicing Coordinator

Pay or shift range: $21.35 USD to $26.69 USD.

The listed range is the estimated amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Pay Range: $21.35

USD to $26.69

USD

The Loan Servicing Coordinator supports key functions within the loan servicing department, handling specialized tasks, coordinating recurring processes, and assisting with regulatory compliance. They serve as a resource to other team members and help ensure smooth daily operations.

Ideal candidates are detail-oriented, organized, and familiar with loan servicing practices. A background in banking or financial services is preferred, along with the ability to work collaboratively and manage multiple priorities.

This role helps maintain the accuracy and reliability of loan servicing operations, contributing to the Bank’s compliance efforts and overall operational efficiency.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

• Direct daily operations and monitor performance of the Loan Servicing team. Provide consistent, constructive feedback, including written performance evaluations, coaching sessions, and any necessary disciplinary actions in compliance with company policies and legal regulations.
• Ensure team members are well-informed of relevant policies and procedures, fostering consistency and compliance.
• Support staff in resolving customer issues, including sensitive or complex cases requiring elevated attention.
• Respond to loan inquiries from internal and external customers, including recalculating payments and reconstructing payment histories.
• Stay current on applicable laws, regulations, and safety guidelines to uphold compliance standards.
• Serve as a resource to departmental stakeholders and provide backup support for other team leaders when needed.
• Partner with internal teams to design and refine processes that effectively mitigate risk.
• Manage the preparation of commercial and consumer loan documentation through a streamlined and efficient system.
• Oversee loan onboarding to the Bank’s Core system, including thorough system and file reviews.
• Maintain loan account files and ensure accurate payment application, including oversight of the transfer system.
• Reconcile loan-related accounts, assisting with general ledger account reconciliation as appropriate.
• Implement and monitor internal controls to safeguard departmental integrity and ensure proper segregation of duties.
• Assist with audit preparation and communication during external examinations.
• Assume responsibility for additional tasks and projects as assigned.

• Associate’s degree in Business Administration, a related field, or a commensurate combination of education and experience required.
• A minimum of three years of relevant experience in banking and/or loan servicing, or an equivalent combination of loan servicing training and experience required.

• Strong knowledge of various loan-related functions, such as loan documentation requirements and loan document types.
• Exceptional attention to detail and the ability to manage multiple projects simultaneously.
• Ability to work collaboratively with cross-functional teams and communicate effectively with internal and external customers at all levels of the organization.
• Confident decision‑making abilities and the skill to use sound judgment about the timing of choices; particularly the ability to make informed, responsible decisions with limited information or under considerable amounts of stress.
• Strong critical‑thinking skills and the ability to analyze potential project outcomes with the adaptability to redirect attention as needed to meet targets and deadlines.
• Excellent communication skills and the ability to communicate effectively, verbally and in writing, with internal and external customers at all levels.
• A positive and proactive approach…