Firearms Associate; Illinois

Join to apply for the Firearms Associate (Illinois) role at Rural King
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Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people‑first environment, and the chance to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry‑level position or bringing professional experience, Rural King encourages professional growth and provides the necessary resources to help you succeed and grow with us.

When you join the Rural King team, you become a contributing member supporting the needs and making a difference in the lives of those within the people and communities we serve.

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% *
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s Smart Dollar Program (no cost to you!)
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

The purpose of a Firearms Sales Associate is to provide exceptional customer service and expertise in firearms and related accessories. Your in-depth knowledge of firearms regulations, safety practices, and product features will contribute to a positive shopping experience for our customers.

• Greet customers with a warm and friendly demeanor as they enter the department, creating a welcoming atmosphere and setting the tone for a positive shopping experience.
• Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model.
• Provide expert guidance and unbiased product recommendations to customers based on their individual requirements.
• Ensure compliance with all federal, state, and local laws and regulations pertaining to firearms sales and transfers.
• Complete all required firearm compliance training and demonstrate an understanding of the Firearms SOP.
• Assist customers in selecting appropriate ammunition, accessories, and related products.
• Maintain an organized and visually appealing firearms display area, ensuring products are accurately labeled and priced.
• Process transactions accurately and efficiently, handling payments and necessary documentation.
• Stay updated on current firearm trends, models, and industry news to provide informed recommendations.
• Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or escalations to the supervisor, if required.
• Establish and maintain healthy, long‑term relationships with customers to generate repeat business and referrals.
• Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications, as necessary.
• Utilize upselling and cross‑selling techniques to maximize sales and increase the average unit per transaction.
• Promote exclusive offers, RK Firearms Plus Protection Plan (RKFPPP), and awareness of the store loyalty program.
• Process special orders, operate the POS register, and resolve return issues as needed.
• Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean, safe, and attractive sales floor during periods when not assisting customers.
• Participate in cross‑training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values:
  People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous…