Member Specialist

Position Summary... What you’ll do...

Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns zoning the area arranging and organizing merchandise and identifying shrink and damages

Provides member service by maintaining exit areas reviewing member receipts acknowledging the member and identifying member needs assisting members with purchasing decisions assisting members with locating merchandise

Provides member service by maintaining self‑checkout area resolving member issues and concerns promoting Sam’s Club products and services providing guidance and support to members regarding self‑service technology processing member purchases assisting with payments returns refunds and exchanges according to company policies and procedures for different membership and payment types assisting members with transactions utilizing self‑checkout area

Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures maintaining paperwork logs and other required documentation executing emergency response procedures and ensuring compliance with company security and safety practices

Assists with the training of Member Frontline Service associates on company processes and procedures teaching new technology and tool functionality delivering new program rollout training and providing continuous learning and process improvement opportunities

Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices

Completes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback

Respect the Individual:
Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent

Respect the Individual:
Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence

Respect the Individual:
Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments

Act with Integrity:
Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us

Act with Integrity:
Acts in a selfless manner and is consistently humble self‑aware honest fair and transparent

Serve our Customers and Members Delivers results while putting the customer first

Serve our Customers and Members Makes decisions based reliable information balances short and long‑term priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders

Strive for Excellence:
Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience

Strive for Excellence:
Drives continuous improvements is open to and uses new technologies and skills and supports others through change

At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!

• -Health benefits include medical, vision and dental coverage
• -Financial benefits include 401(k), stock purchase and company‑paid life insurance
• -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for…