Member Specialist

Join to apply for the (USA) Member Specialist role at Sam's Club.

Primary

Location:

2709 Walton Way, Marion, IL , United States of America.

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs. Assists members with purchasing decisions and locating merchandise.
• Provides member service by maintaining self‑checkout area, resolving member issues and concerns, promoting Sam's Club products and services, and providing guidance and support to members regarding self‑service technology. Processes member purchases and assists with payments, returns, refunds, and exchanges according to company policies and procedures.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs, and executing emergency response procedures to ensure compliance with company security and safety practices.
• Assists with training Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying the Open Door Policy.
• Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers, and other business partners; identifies priorities, deadlines, and expectations; communicates progress and information; and recommends ways to address improvement opportunities.
• Embraces diversity, builds strong and trusting relationships, mentors others, and supports a culture of belonging.
• Acts with integrity, models Walmart values, and supports the company's goal of becoming regenerative and making a positive impact.
• Delivers results while putting the customer first and makes decisions based on reliable information.
• Displays curiosity, takes calculated risks, and demonstrates resilience; drives continuous improvements and supports others through change.

• Customer Service experience.
• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

• No specific preferred qualifications listed.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and other PTO/PPTO.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and sur expense reimbursement, and more.
• Live Better U: company‑paid education benefit program for full‑time and part‑time associates.
• Hourly wage range: $17.00 to $24.00; actual rate may exceed minimum wage applicable to the location.
• Premiums: $0.35 to $3.00 per hour may apply.

Entry level

Part‑time

Management and Manufacturing (Retail)