Member Specialist

• Provides member service
• Maintains the checkout area
• Resolves member issues and concerns
• Promotes Sam's Club products and services
• Provides guidance and support to members regarding self-service technology
• Processes member purchases
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps
• Follows proper procedures for handling merchandise
• Corrects and reports unsafe situations to facility management
• Maintains entrance areas
• Acknowledges members, verifies membership cards, and identifies member needs
• Assists members with purchasing decisions
• Locates merchandise
• Resolves member issues and concerns
• Promotes the company's products and services
• Zones the area
• Arranges and organizes merchandise
• Assists members with transporting items
• Maintains a safe shopping environment
• Maintains exit areas
• Reviews member receipts
• Acknowledges the member and identifies member needs
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures
• Maintains paperwork, logs, and other required documentation
• Executes emergency response procedures
• Ensures compliance with company security and safety practices
• Assist with the training of Member Frontline Services associates on company processes and procedures
• Teaches new technology and tool functionality
• Delivers new programs rollout training
• Provides continuous learning and process improvement opportunities
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns
• Zones the area
• Arranges and organizes merchandise
• Identifies shrink and damages
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback

Respect the Individual:
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Respect the Individual:
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual:
Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Act with Integrity:
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members:
Delivers results while putting the customer first.

Serve our Customers and Members:
Makes decisions based reliable information; balances short- and long-term priorities; and considers how…