Customer Service Representative – Call Center

Customer Service Representative – Call Center

Marion, United States | Posted on 12/17/2025

Job Title:
Customer Service Representative – Call Center
Location:
Marion East, IN (Onsite)
Job Type: Full-time

About the Role

We’re looking for Customer Service Representatives to join a call center team supporting individuals who have questions about state benefit programs, primarily SNAP. This role involves answering inbound phone calls, listening carefully to each caller’s concern, and providing clear helpful information.

What You’ll Be Doing

• Answer inbound calls from individuals with questions about state benefits
• Provide basic information, guidance, and next steps based on established procedures
• Enter accurate notes during and after each call
• Follow call scripts, guidelines, and privacy requirements
• Escalate complex issues to the appropriate team when needed
• Maintain a calm, respectful, and helpful tone with every caller
• Meet daily call handling and attendance expectations

What We’re Looking For

• High school diploma or equivalent
• Customer service or call center experience is required
• Comfortable speaking on the phone for most of the workday
• Clear communication and good listening skills
• Basic computer skills and ability to navigate multiple systems
• Reliable, punctual, and able to work in a structured environment

Nice to Have

• Previous experience in customer support, healthcare, government services, or insurance.
• Familiarity with public assistance programs